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Affiniv Net Promoter Score NPS
- by Affiniv
- Free plan available. Free trial available.
- by Affiniv
- Free plan available. Free trial available.
Collect customer feedback with NPS surveys via email, SMS & WhatsApp. AI-powered analytics help you retain customers and improve experience.
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About the Affiniv Net Promoter Score NPS
Affiniv helps you collect customer feedback through Net Promoter Score (NPS) surveys and post-purchase surveys to improve customer retention. Create branded NPS surveys in minutes with follow-up questions and branching logic, then send them via email, WhatsApp, SMS, Thank You Page, or Order Status Page.
Increase response rates with automated survey triggers like sending 5 days after purchase, plus automated reminders. The AI-powered analytics dashboard gives you actionable insights from customer responses to understand what affects your customer experience.
Set up alerts and automate post-response workflows without coding. Integrate with your CRM and tech stack to take timely actions. Fix issues quickly and delight your customers by addressing problems that impact retention.
Launched: December 8, 2021
Key features
- Create branded NPS surveys in minutes. Add follow-up questions & branching logic
- Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
- Increase response rates by automating survey triggers and reminders.
- Get deep actionable insights from AI-powered analytics dashboard.
- Integrate with CRM and tech stack for post-response workflows. No coding needed.
Integrations with:
- Checkout,
- Customer accounts,
- Freshdesk,
- Google Sheets,
- Gorgias,
- Klaviyo,
- Slack,
- Zendesk
Pricing of Affiniv Net Promoter Score NPS
Free Plan
Free
- Up to 100 orders
- Email embedded-survey
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- Analytics dashboard
- Integrations : Slack, Email alerts
- Support via email
Starter Plan
$25 / month
or $249/year and save 17%
- Up to 1,000 orders
- Email embedded-survey
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- Analytics dashboard
- Integrations : Slack, Email alerts
- Support via email
Growth Plan
$99 / month
or $999/year and save 16%
- Up to 5,000 orders
- Email embedded-surveys
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- AI-powered analytics
- Integrations : Slack, Email alerts
- Support via email and Zoom
Advanced Plan
$199 / month
or $1,999/year and save 16%
- Up to 15,000 orders
- Email embedded-surveys
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- AI-powered analytics
- Advanced integrations : CRM, etc.
- Assisted on-boarding & support
