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Zendesk AI Agent By Adelante
- by Adelante LTD
- Free plan available. Free trial available.
- by Adelante LTD
- Free plan available. Free trial available.
AI agent that completes returns, exchanges, and address edits in Zendesk—not just replies. Verifies customers and follows your rules.
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About the Zendesk AI Agent By Adelante
Adelante is a managed AI support agent that handles customer service requests from start to finish for Shopify brands using Zendesk. When customers ask about order status, returns, exchanges, or address changes, the agent verifies their identity, checks live order data, applies your business policies, completes the action, and confirms it's done. It works across email, chat, and WhatsApp. The AI agent resolves WISMO inquiries, processes returns and exchanges within your return windows, and edits shipping addresses—all while following your rules. When it encounters exceptions, it hands them to your team with full context so you can approve fixes and help the system improve. Adelante is SOC 2 Type II compliant and the team sets up, tests, and runs the agent for you.
Launched: April 13, 2026
Key features
- Resolves WISMO, returns, exchanges and address edits end to end
- Checks identity and live Shopify order data before every reply or action
- Runs every action past your policies first, like return windows and limits
- Confirms each action worked; hands real exceptions to your team with context
- Adelante sets up, tests and runs the agent for you
Integrations with:
- Shopify Admin,
- Facebook Messenger,
- Gorgias,
- Klaviyo,
- SMS,
- WhatsApp,
- Zendesk
Category:
Pricing of Zendesk AI Agent By Adelante
Free
Free
- 2,000 AI messages/month
- Automatic setup from your store pages
- Answers product, policy and order status
- Real-time analytics dashboard
- Human handoff with the full conversation
- 1 language
- Native Zendesk integration (Zendesk app)
- Upgrade anytime to the managed service
Managed
$900 / month
or $9,000/year and save 17%
- Everything in Free, plus:
- 5,000 AI messages/month
- Done-for-you setup, live in 10 days
- Weekly QA and tuning, operated by us
- Trained on your brand, policies and SOPs
- Executes returns, exchanges, order edits
- Multi-language support
- Visual product recommendations search
