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Simple Chat: ShipHero Helpdesk
- by SA Inc.
- Free to install. Additional charges may apply.
- by SA Inc.
- Free to install. Additional charges may apply.
AI-powered customer support that handles order tracking, cancellations, and follow-ups automatically. Unified inbox for chat and email.
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About the Simple Chat: ShipHero Helpdesk
Simple Chat is an AI-powered customer support app that automates ticket resolution and follow-ups for your Shopify store. This AI assistant handles order tracking, cancellations, address changes, and back-in-stock notifications without any coding required. Configure your support agent using simple text instructions and let it answer questions using your custom data, products, orders, and FAQs. The unified inbox manages both live chat and email conversations in one embedded view, while automated follow-ups re-check orders and update customers automatically. Integration with ShipHero provides real-time fulfillment data, and Slack integration enables quick team escalations. Deliver 24/7 customer support while reducing your team's workload with order self-service features that let customers update addresses and cancel orders independently.
Launched: December 25, 2025
Key features
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Integrations with:
- Checkout,
- Shopify Admin,
- Email,
- ShipHero,
- Slack
Category:
Pricing of Simple Chat: ShipHero Helpdesk
Standard
Free to install
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
