Helpdesk + Live chat DeskXpand
- by AppJetty
- From $19/month. Free trial available.
Manage all your customer support in one place with DeskXpand. Handle tickets, live chat, and queries from email, social media, and forms while accessing order details and FAQs to provide faster responses.
About the Helpdesk + Live chat DeskXpand
DeskXpand brings together all your customer support channels - email, chat, forms, Facebook, WhatsApp, and Instagram - into one unified helpdesk platform. Your support team can quickly access order details, FAQs, and ready-to-use response templates to handle customer inquiries more efficiently. The live chat feature lets you connect with customers in real-time, while automation helps route tickets to specialized teams. With a shared inbox and centralized ticket management, your agents can deliver faster, more effective customer service across all communication channels. Turn satisfied customers into loyal ones using this complete Shopify helpdesk solution that simplifies customer support operations.
Key features
- Solve customer queries faster with relevant customer information
- Embed Live chat to your Shopify store in seconds
- Shared Inbox: Centralize customer queries across channels for your teams
- Automate customer queries to specialized groups, split and answer quickly
- Optimize your responses with customizable reply templates (canned responses).
Pricing of Helpdesk + Live chat DeskXpand
DX - Agent Based
$19 / month
- Unlimited Portals with custom domains
- Live Chat and Help Widget
- Task/Activity Management
- Shopify Integration
- Custom Fields & Templates
DX Pro
$99 / month
- Unlimited Agents
- Canned Responses
- Multiple SLAs
- Unlimited customers
- Scenario Automations
- Automations & Triggers
- Shopify Integration
