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Richpanel: AI Customer Support
- by Richpanel Inc
- From $89/month. Free trial available.
- by Richpanel Inc
- From $89/month. Free trial available.
AI support team that resolves order, return, refund & subscription tickets end to end. Manager AI writes playbooks, QA reviews work.
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About the Richpanel: AI Customer Support
Richpanel is an AI-native helpdesk that handles customer support tickets from start to finish. A manager AI studies your store, tickets, and policies to write playbooks that guide your AI agents. These agents resolve order status, returns, refunds, cancellations, and subscription requests in your brand voice without human intervention.
You control the guardrails: set refund limits, define what needs approval, and decide when to escalate. A QA agent reviews closed conversations to find and fix gaps in service quality.
Your support team works from one unified inbox that brings together email, chat, social media, SMS, and every store you manage. The AI agents handle routine tickets end to end while your team focuses on exceptions and complex cases.
The platform is SOC 2 Type II, HIPAA, and GDPR audited for security and compliance. Perfect for ecommerce businesses looking to automate customer support while maintaining quality and control.
Launched: November 15, 2019
Key features
- AI agents resolve order, return, refund & subscription tickets end to end
- A manager AI reads your store and writes the playbooks your agents follow
- Guardrails you set: refund limits, approval rules, escalate instead of guess
- A QA agent reviews closed conversations and closes the gaps it finds
- One inbox for your team: email, chat, social, SMS and every store you run
Integrations with:
- 20+ integrations,
- Aircall,
- Klaviyo,
- ReCharge,
- Returnly,
- Yotpo
Pricing of Richpanel: AI Customer Support
PRO
$89 / month
or $828/year and save 22%
- Email, Phone, Chat, Facebook, Instagram
- AI agents resolve tickets end to end
- Connect up to 2 Stores
- Customer Support Reports
- AI conversations from $0.20 each
- Choose your model: GPT, Claude, Gemini
PRO MAX
$119 / month
or $1,188/year and save 17%
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
- AI conversations from $0.20 each
Self Service
$119 / month
or $1,188/year and save 17%
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve up to 50% of issues on its own
- AI conversations from $0.20 each
