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Chililabs: AI Customer Support
- by PETRAY PRIVATE LIMITED
- From $29/month. Free trial available.
- by PETRAY PRIVATE LIMITED
- From $29/month. Free trial available.
Manage customer support from one AI-powered workspace. Route tickets, collaborate with your team, and resolve issues faster.
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About the Chililabs: AI Customer Support
Chili Labs Support helps Shopify merchants manage customer support from one AI-powered workspace. Handle every support request, email, and ticket through a single dashboard designed for growing e-commerce brands. The app uses AI-assisted replies to help you resolve issues faster while keeping your team organized. Smart ticket routing automatically assigns requests to the right team members, while guided issue trees ensure accurate ticket management. Track support analytics and team performance from a unified platform. Collaborate with your team through built-in workflows that organize tickets automatically and keep customer conversations flowing smoothly.
Launched: July 21, 2026
Key features
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- Guided issue tree for accurate ticket routing
Category:
Pricing of Chililabs: AI Customer Support
Starter
$29 / month
- Upto 250 tickets
- Custom support domain
- Connect multiple support inboxes
- Team shift scheduling
- Smart ticket assignment
Growth
$59 / month
- Upto 1000 tickets
- Everything in Starter
- AI-powered draft replies
- AI replies trained on store policies
Pro
$99 / month
- Upto 2500 tickets
- Usage based pricing over 2500 tickets
- Everything in Growth
- Priority support setup
