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Savena ‑ AI Chat & Support
- by Savena
- From $59/month. Free trial available.
- by Savena
- From $59/month. Free trial available.
AI customer support agent that handles orders, refunds, returns, and product questions automatically across chat, email, and social media.
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About the Savena ‑ AI Chat & Support
Savena is an AI customer support agent that connects to your Shopify store and handles customer questions automatically, 24/7. It resolves order status inquiries, processes refunds and returns, edits orders, answers product questions, and creates discount codes without human intervention. The AI agent works across multiple channels including live chat, email, WhatsApp, and Instagram DMs, managing all conversations in one unified inbox. Savena searches your product catalog to recommend items and answer customer queries using real-time Shopify data. When needed, it escalates refund requests and complaints to your support team. Ready to use in under 5 minutes, Savena helps you manage more customer support conversations without hiring additional staff.
Launched: May 27, 2026
Key features
- Resolves order-status questions automatically using your live Shopify data
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Searches your catalog to answer questions and recommend products
- Escalates refund/complaint conversations to a human
- Live in under 5 minutes
Integrations with:
- gmail,
- hubspot,
- intagram,
Pricing of Savena ‑ AI Chat & Support
Starter
$59 / month
or $588/year and save 17%
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
Growth
$139 / month
or $1,428/year and save 14%
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
Pro
$389 / month
or $3,948/year and save 15%
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
Scale
$599 / month
or $5,988/year and save 17%
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
