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LumiTalk AI Support
- by Luminous Tec
- Free plan available. Free trial available.
- by Luminous Tec
- Free plan available. Free trial available.
AI customer support assistant that answers questions using your store's orders, products, and shipping data—all in Shopify.
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About the LumiTalk AI Support
LumiTalk is an AI-powered customer support assistant that helps Shopify merchants manage customer inquiries without leaving their admin interface. The app answers common customer questions about orders, shipping, and products using your actual store data. It handles multiple support channels including chat, email, SMS, and voice calls in one unified inbox. The AI automatically replies to routine email questions and escalates complex issues when needed. Support tickets are created and assigned automatically, reducing your support workload. No external tools or manual data entry required—everything works directly within Shopify for seamless customer support management.
Launched: June 8, 2026
Key features
- AI voice answers customer questions using real store data
- Handles chat, email, and SMS support alongside voice calls
- Auto-replies to common email questions and escalates the rest
- Unified inbox for email, chat, SMS, and voice conversations
- Creates and assigns support tickets automatically
Category:
Pricing of LumiTalk AI Support
Free-Chat
Free
- AI-Powered Responses
- Support level : Email support
Lumi AI Chat
$29 / month
or $278/year and save 20%
- AI-Powered Responses
- Voice Support
- Support level : Email support
- Analytics Dashboard
- Data retention : Default
- Storage: 10 GB
- API rate limit : 1000/hour
Professional Chat
$99 / month
or $958/year and save 19%
- Advanced automation for scaling stores
- View Draft Orders
- Manage Draft Orders
- View Fulfillment Services
- View Store Locations
- Manage Returns
Enterprise Chat
$299 / month
or $2,870/year and save 20%
- Full-featured solution for large operati
- View Draft Orders
- Manage Draft Orders
- View Fulfillment Services
- View Store Locations
- Manage Returns
