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Intercom: AI Agent & Helpdesk
- by Intercom
- From $0.99. Free trial available.
- by Intercom
- From $0.99. Free trial available.
AI-powered customer support combining Fin AI Agent with a helpdesk to deliver seamless shopping and support experiences on Shopify.
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About the Intercom: AI Agent & Helpdesk
Intercom brings together Fin AI Agent and Helpdesk to deliver exceptional customer experiences on Shopify. This platform combines AI and human support, helping merchants maximize efficiency while providing superior service throughout the shopping journey.
Fin AI Agent assists shoppers in discovering products, answering questions, and resolving order queries using real-time Shopify data. Support teams gain complete visibility into orders, shipping details, and customer information directly within the Intercom inbox.
Manage everything without switching platforms - edit shipping information, issue refunds, and create orders right from Intercom. Connect multiple Shopify stores to one workspace in minutes with multi-store support. Track Shopify events and leverage customer data to send targeted messages that drive engagement and sales.
Launched: August 31, 2016
Key features
- Fin helps shoppers discover products, answer questions, & resolve order queries
- One conversation, shopping and support in a single experience
- Edit shipping info, issue refunds, and create orders without leaving Intercom
- Multi-store support: connect all Shopify stores to one workspace in minutes
- Track Shopify events and use customer data to send targeted messages
Integrations with:
- 10+ Integrations,
- Facebook,
- Salesforce,
- Stripe,
- Whatsapp,
- Zendesk
Pricing of Intercom: AI Agent & Helpdesk
Fin AI Agent
$0.99 one-time charge
- With Intercom or your current helpdesk
Essential
$39 / month
or $348/year and save 26%
- Customer support for small businesses
Advanced
$99 / month
or $1,020/year and save 14%
- Powerful AI features for growing teams.
Expert
$139 / month
or $1,584/year and save 5%
- Security and reporting for larger teams.
