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Shopify Inbox
- by Shopify
- Free
- by Shopify
- Free
Chat with shoppers in real-time, recommend products, and close sales faster using AI-powered replies and customer insights. Send discounts and capture leads while you chat.
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About the Shopify Inbox
Connect with shoppers in real-time using Shopify Inbox, a free messaging tool that helps you close more sales through personalized customer chat. View live customer data including browsing history, cart contents, and previous orders to provide tailored support. Increase order value by recommending products and offering targeted discounts during conversations. The app's AI-powered instant answers and suggested replies help you respond faster, which can improve conversion rates by up to 69%. Automate common tasks like welcome messages, contact collection, and FAQ responses while maintaining a seamless shopping experience. Send product recommendations and promotional offers directly in chat to guide customers toward purchase decisions.
Launched: August 14, 2019
Key features
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
Integrations with:
- Shopify Admin,
- Online Store
