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Gladly: AI Customer Support
- by Gladly Inc
- Free to install
- by Gladly Inc
- Free to install
Resolve customer orders, returns, and questions automatically with AI support. Built for lean teams that need fast, smart customer service.
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About the Gladly: AI Customer Support
Gladly delivers AI-powered customer support software designed for lean teams managing growing businesses. The app automatically resolves customer orders, returns, and common questions through email and chat—no agent needed. When shoppers need human help, your team steps in with complete conversation history and order context in one unified view.
AI Resolution handles orders, returns, and WISMO queries without agent involvement, while AI Assist gathers context before handoff to reduce handle time. The platform natively manages email and chat support from one place, automatically pulling Shopify order and shipping data into every conversation. Stop losing customers to slow response times. Every interaction stays in one view, so shoppers never repeat themselves. Built for teams that want best-in-class AI workflows without complexity.
Launched: February 16, 2021
Key features
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Order Context: Automatically pulls Shopify order and shipping data into chat
Integrations with:
- Checkout,
- 50+ Integrations,
- Attentive,
- Klaviyo,
- Postscript,
- Stella Connect,
- Yotpo
Pricing of Gladly: AI Customer Support
Free trial
Free to install
- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- 1 team member seat
Starter cap
$250 / month
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
