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Gladly: AI Customer Support
- by Gladly Inc
- Free to install
- by Gladly Inc
- Free to install
AI-powered customer support that automatically handles orders, returns, and common questions—so you can focus on growing your business.
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About the Gladly: AI Customer Support
Gladly delivers AI-powered customer support designed specifically for small businesses and lean teams. This customer support software automatically resolves common issues like orders, returns, and WISMO questions through email and chat—no agent needed. When customers need human help, your team steps in with complete conversation history and order context in one unified view.
The AI handles full resolution for routine queries, while AI Assist gathers context for complex cases before handing off to your support team, reducing handle time. Every customer interaction stays in one place, so shoppers never repeat themselves. Native email and chat support means you manage all queries from a single platform.
With usage-based pricing, you only pay when Gladly actually helps resolve a customer issue. Stop losing sales to slow response times and give your team the tools they need to deliver fast, personalized support that keeps customers happy.
Launched: February 16, 2021
Key features
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Usage-Based Pricing: Pay only when Gladly helps your customer resolve an issue
Integrations with:
- Checkout,
- 50+ Integrations,
- Attentive,
- Klaviyo,
- Postscript,
- Stella Connect,
- Yotpo
Pricing of Gladly: AI Customer Support
Free trial
Free to install
- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- 1 team member seat
Starter cap
$250 / month
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
