Shopify Inbox

Shopify Inbox puts an AI-powered sales associate directly on your online store to help buyers find products and get answers. This intelligent agent connects automatically to your catalog, inventory, and store policies to provide accurate responses. You control the agent's tone, style, and rules to keep every reply on-brand. When customers sign in with Shop, the AI personalizes replies using their preferences and purchase history from across Shopify. Rate conversations to train your agent—the more feedback you provide, the better it performs. Run Inbox with the AI agent or use it as a standard chat tool. Built-in analytics track orders assisted, buyer satisfaction, and chat performance so you can measure results. The agent learns from your product catalog, policies, and store content to deliver helpful, personalized customer support that sounds like your brand.