Focal Live Chat & Helpdesk
- by Focal Software, Inc
- Free
Manage all your customer support channels in one place with this live chat and helpdesk solution. Handle WhatsApp, Facebook, Line, SMS, and email conversations from a unified dashboard while automating routine tasks for faster response times.
About the Focal Live Chat & Helpdesk
Manage all your customer conversations in one place with this comprehensive live chat and helpdesk solution. Connect your Shopify stores, WhatsApp, Facebook, Line, SMS, Telegram, and email channels to provide real-time customer support through a unified dashboard. The customizable chat widget lets you engage visitors instantly while they browse your store. Save time with automated responses for common questions and track support performance through detailed conversation analytics. Your support team can handle multiple customer queries efficiently, ensuring quick resolution across all communication channels. Perfect for stores looking to deliver responsive, organized customer service without switching between different platforms.
Key features
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
