News
Shopify SEO
Shopify development
ReturnMate: Returns & Warranty
- by Mate HQ
- Free plan available
- by Mate HQ
- Free plan available
Manage returns, warranty claims, repairs and exchanges in one workflow. Track RMAs from request to resolution with clear accountability.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the ReturnMate: Returns & Warranty
ReturnMate manages returns, warranty claims, repairs, exchanges and logistics in one post-sale operations platform. Handle every RMA from customer request through receiving, inspection, repair, replacement or refund with complete visibility.
Customer service, warehouse and repair teams work together in one shared workflow with audit trails, SLA tracking, fault-code analysis and supplier insights. The platform includes dashboards for monitoring faults, repairs, labour costs and post-sale reporting.
Built for complex or regulated products with dangerous goods support and multi-location workflows. Simple RMA flows with team views and saved filters keep operations organized and accountable.
Launched: July 7, 2026
Key features
- One workspace for customer service, warehouse, logistics, repairs and warranty
- Simple RMA flows with audit trail, team views, saved filters and SLA visibility
- Dashboards for faults, suppliers, repairs, labour and post-sale reporting
Integrations with:
- Shopify Admin,
- Australia Post,
- Gorgias,
- StarTrack,
- Team Global Express,
- TNT,
- zendesk
Pricing of ReturnMate: Returns & Warranty
Free
Free
- 5 RMAs/mo, then $2 each (max 30)
- Customer Returns & Warranty Portal
- Standard returns & warranty claims
- Fault-code logging on every RMA
- Dangerous goods compliance
- Carrier labels & tracking
- Overview dashboard (return counts)
- 1 location, 2 staff users
Starter
$49 / month
- Everything in Free Plus:
- 50 RMAs/mo, then $2 each (max 150)
- Full returns & warranty workflows
- Gorgias & Zendesk helpdesk sync
- Third-party repairs & serial tracking
- Core analytics & product reports
- 1 location, 3 staff users
- Add staff $8/user, location $49/mo
Growth
$299 / month
- Everything in Starter, plus:
- 250 RMAs/month
- SLA tracking & monitoring
- Enhanced repair workflows
- Supplier & fault tracking
- Process & inspection analytics
- Advanced Analytics add-on (+$249)
- 2 locations, 5 staff users
ReturnMate Ops
$599 / month
or $5,990/year and save 17%
- Everything in Growth, plus:
- 500 RMAs/month
- Full RMA, warranty & repair flows
- Restocking-fee management
- Team queue views + SLA monitoring
- Advanced Analytics add-on (+$249)
- 2 locations, 20 staff users
- Scale & Enterprise available in-app
