ZigZag Returns & Exchanges
- by ZigZag Global Ltd
- Free to install. Free trial available.
Simplify returns and exchanges across UK and international borders with pre-negotiated shipping rates. Let customers request returns through your branded portal while you manage rules, track progress, and automate refunds.
About the ZigZag Returns & Exchanges
Simplify your international and UK domestic returns process with ZigZag Returns & Exchanges. The app offers pre-negotiated shipping rates through major carriers like UPS, Evri, Yodel, DPD, Royal Mail, and USPS across 30+ countries. Customers can easily request returns, exchanges, or refunds through your branded portal. Set custom return windows, track return reasons, and manage the entire process from a central dashboard. Automated features include label generation, refund approvals, and exchange order creation. Keep customers informed with customizable notifications throughout their return journey. The app helps reduce manual tasks while providing valuable insights into your returns management.
Key features
- Cross-border returns back to UK from 30+ countries internationally
- Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
- One-click refund approval and auto-creation of new orders for exchanges
- Customisable notifications to keep customers informed on return progress
- Returns management dashboard to set your rules and windows, and get insights
Pricing of ZigZag Returns & Exchanges
Free
Free to install
- Ready-to-Use Order-Synced Returns Portal
- Unlimited returns management
- Ready to use UK carrier return services
- Refund deduction to reduce return costs
- Full tracking visibility
- Auto-generate labels on approved returns
- Up to 10 return reasons
- Actionable insights from returns data
Silver
$20 / month
- Everything in Free plus:
- 100 returns incl. + extras pay-as-you-go
- Cross-border returns to UK
- Refunds to discount code
- Change the content of the Returns Portal
- Match portal theme with your store
- Unlimited return reasons
- Custom Portal styling to fit your brand
Gold
$50 / month
- Everything in Silver plus:
- 300 returns incl. + extras pay-as-you-go
- Save big on competitive carrier rates
- Exchanges made easy
- One click & Automated Refunds/Exchanges
- Manual returns for enhanced support
- Seasonal return policy
- Email templates & full design control
