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ZigZag Returns & Exchanges

ZigZag Returns & Exchanges

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Automate UK domestic and cross-border returns with branded portal, exchanges, store credit, and competitive shipping rates.

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  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot
  • ZigZag Returns & Exchanges Screenshot

About the ZigZag Returns & Exchanges

ZigZag Returns & Exchanges simplifies UK domestic and international returns with a branded portal that helps reduce refunds. The app supports cross-border returns from 30+ countries and offers Save the Sale features to turn returns into exchanges, Shop Now replacements, or Shop Later store credit. Get competitive shipping rates with UPS, Evri, Yodel, DPD, and Royal Mail through auto-generated labels. Set custom return rules and windows, track return reasons, and send customizable notifications to keep customers informed while reducing support tickets. Handle exchanges with one-click refund approval and automatic order updates. Incentivize swaps with bonuses and process payments through Stripe integration. Automate manual tasks and manage your entire returns process efficiently.
Launched: December 18, 2017

Key features

  • Domestic and international returns back to UK from 30+ countries internationally
  • Save the Sale with Shop Now and Shop Later features by ZigZag
  • Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
  • One-click refund approval and original order updating for exchanges
  • Customisable notifications to keep customers informed and reduce support efforts

Integrations with:

  • Shopify Admin,
  • DPD,
  • Evri,
  • Royal Mail,
  • UPS,
  • USPS,
  • Yodel

Pricing of ZigZag Returns & Exchanges

Silver

$20 / month

  • Everything in Free plus:
  • 100 returns incl. + extras pay-as-you-go
  • International returns back to UK
  • Branded, customisable returns portal
  • Unlimited return reasons
  • Gift cards

Gold

$50 / month

  • Everything in Silver plus:
  • 300 returns incl. + extras pay-as-you-go
  • Automated returns and refunds
  • Configurable exchanges
  • Holiday return window

Platinum

$199 / month

  • Everything in Gold plus:
  • 500 returns incl. + pay-as-you-go
  • Exchanges across variants and categories
  • Shop Now swaps on higher-value
  • Shop Later incentives with bonus credit
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