Stateset Returns Automation

Stateset Returns Automation creates a smooth post-purchase experience by automating your reverse logistics workflow. The app connects with Zendesk and Gorgias to process return merchandise authorizations (RMAs) efficiently. When your customer service team approves a return, Stateset handles the entire process automatically - from label generation to refund processing. The system uses machine learning to assess product conditions and manages line-item refunds directly through your Shopify orders. With built-in Shopify Return APIs integration, your warehouse team can track returns and process recommended refund amounts without manual intervention. This automated approach helps both your customer service and warehouse teams deliver better results while reducing operational complexity.