Stateset Returns Automation
- by Stateset, Inc.
- Free
Automate your returns process with smart workflows that connect to Zendesk and Gorgias. Handle RMAs, label printing, refunds, and product condition checks while giving customers a better post-purchase experience.
About the Stateset Returns Automation
Stateset Returns Automation creates a smooth post-purchase experience by automating your reverse logistics workflow. The app connects with Zendesk and Gorgias to process return merchandise authorizations (RMAs) efficiently. When your customer service team approves a return, Stateset handles the entire process automatically - from label generation to refund processing.
The system uses machine learning to assess product conditions and manages line-item refunds directly through your Shopify orders. With built-in Shopify Return APIs integration, your warehouse team can track returns and process recommended refund amounts without manual intervention. This automated approach helps both your customer service and warehouse teams deliver better results while reducing operational complexity.
Key features
- Automated Label Printing and Tracking
- Shopify Return APIs Integration
- Automated Refund Processing based on recommended amount
- Machine Learning Model for Product Condition Classification
- Line Item Level Refunds directly integrated with your Orders
