ReturnZap Returns & Exchanges
- by ReturnZap
- From $29/month. Free trial available.
Manage returns and exchanges easily with automated labels, store credit, and custom policies. Let customers self-serve through a branded portal while you control approvals and reduce refunds.
About the ReturnZap Returns & Exchanges
ReturnZap provides a complete automated returns and exchanges solution for your Shopify store. The self-serve returns portal lets customers easily process returns while giving you full control over return policies. Manage refunds, store credit, and product exchanges seamlessly - even for items at different prices. Set up automatic approvals or manually review return requests. Generate return shipping labels automatically through major carriers across the US, Canada, UK, EU and Australia. The platform integrates deeply with Shopify returns and includes unlimited returns/exchanges with no per-transaction fees. Quick setup and responsive customer support help you get started fast. Create custom policies for final sale items and offer optional bonus credit to encourage exchanges over refunds.
Key features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
App highlights:
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- Use directly in Shopify admin
Integrations with:
- Customer accounts
- EasyPost
- Sendcloud
- Shippo
- Klaviyo
- Stripe
- Shipstation
Category
Pricing of ReturnZap Returns & Exchanges
Simple
$29 / month
- Embedded returns portal
- Create Shipping Labels
- Return for Refund
- One Click Refund / Restock
- Advanced rules and return logic
- Manual or Automated Approval
- Customer notifications
Pro
$49 / month
- Exchange for variant or other product
- Return for store credit
- Bonus store credit incentive
- "Green returns" - No shipping required
- International return shipping
- QR code returns
- Follow up questions
Premium
$79 / month
- Exchange for any product at any price
- Automated processing based on tracking
- 3rd party integrations
- Advanced package dimensions
- Warehouse tools
- API and webhooks
