TrackBack ‑ Smart Returns

by Nexa Labs
Free plan available

0.0 (0)

by Nexa Labs
0.0 (0)
on
Free plan available

Manage returns with a branded self-service portal. Handle refunds, exchanges, and store credits from one dashboard.

Install the App

Claim app

Verify your developer profile to earn a badge and build trust to your apps

About the TrackBack ‑ Smart Returns

TrackBack gives merchants a self-service returns portal connected to their online store. Customers can easily find their order, select items to return, choose a return reason, and request a refund, exchange, or store credit. Merchants review each return request from one central dashboard, where they can approve or reject returns and process refunds or exchanges quickly. Automated email updates keep customers informed throughout the return process. The app includes customizable return windows, blocked items, approval rules, and email templates. Analytics tracking helps merchants understand return volume, common return reasons, and refund trends to improve their business.

Launched: May 27, 2026

Key features

Self-service customer portal accessible directly from your online store
Process refunds, store credits, and exchanges from one dashboard
Automated emails for every stage of the return process
Customizable return reasons, policies, and email templates
Analytics dashboard tracking return volume, reasons, and refund trends

Category:

Returns and warranty - Other Returns and exchanges

Pricing of TrackBack ‑ Smart Returns

Free

Customer return portal
Email notifications
Basic analytics
Up to 10 returns/month

Starter

$19 / month

or $182/year and save 20%

Everything in Free
100 returns/month
Custom branding & logo
Advanced analytics
Email templates

Free plan available

Pro

$49 / month

or $470/year and save 20%

Everything in Starter
Unlimited returns
Live chat with customers
Connect returns to external tools
Custom return reasons
White-label portal