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About the Synctrack Returns & Exchanges
Synctrack Returns & Exchanges helps you manage returns smarter by turning refunds into exchanges and store credit. This automated returns portal handles everything from return label generation to return tracking across 2,000+ carriers. The AI Smart Exchange feature reduces refunds while keeping revenue in your store through gift cards and store credit options. Automate your return workflows with self-serve RMA tools that sync return status directly to Shopify. Stay compliant with built-in EU Withdrawal Forms support, effective June 19, 2026. Connect seamlessly with AI agents using MCP tools for complete return management automation.
Launched: March 13, 2023
Key features
- Turn refunds into exchanges or store credit to retain more revenue
- RMA: Automate return labels generation & tracking with 2000+ carrier integration
- Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc
- Auto-sync returns status to Shopify & connect with your AI agents with MCP tools
- Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
Integrations with:
- Customer accounts,
- Shopify Flow,
- Shopify Admin,
- Claude,
- ChatGPT,
- Delhivery,
- Sendcloud,
- iThink,
- FedEx,
- Australia Post,
- Gorgias,
- Shippo,
- Shipstation,
- EasyPost
Pricing of Synctrack Returns & Exchanges
STARTER
Free
- Limited to 5 return requests/month
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Packing slip & return label
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
- All features in Free, plus
- Exchange for different variant
- Refund to store credit
- Refund to gift card, discount code
- EU Withdrawal form effective 06/19/2026
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
PREMIUM
$49.99 / month
or $479.90/year and save 20%
- All features in Professional, plus
- AI Smart Exchange
- Exchange for other products
- Return shipment tracking
- Automatic Shopify Return sync
- Automation for approval, refund, label
- Condition-based workflows
- Advanced return analytics & MCP tools
ENTERPRISE
$149.99 / month
or $1,439.90/year and save 20%
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
