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toern ‑ Returns & Exchanges
- by toern GmbH
- From $104/month. Free trial available.
Turn returns into opportunities with seamless, AI-driven automation that puts customers first and optimizes your operations.
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About the toern ‑ Returns & Exchanges
toern automates returns and exchanges with intelligent workflows that integrate seamlessly with your shop and logistics systems. The app offers a digital returns portal that's paperless and intuitive, giving customers flexible options including exchanges, vouchers, or refunds to maximize loyalty.
Merchants gain full visibility into return processes through real-time analytics and KPI tracking on an easy-to-use dashboard. The AI assistant evaluates return reasons and provides actionable recommendations to optimize operations and improve the post-purchase experience.
Launched: December 12, 2025
Key features
- Digital returns portal – paperless, automated, intuitive.
- Exchange, voucher, or refund – for maximum customer loyalty
- AI assistant that evaluates return reasons and provides recommendations
- Real-time analytics: The dashboard provides KPI tracking and optimization
Pricing of toern ‑ Returns & Exchanges
Starter
$104 / month
or $1,118/year and save 10%
- inkl. 100 returns per month
- each additional return €0.99
- Self-service Returnportal
- Automated label generation
- Smart return reasons
- Flexible return policies
- Shipping Status Tracking
- Insights Dashboard
Starter Plus
$235 / month
or $2,534/year and save 10%
- inkl. 250 returns per month
- each additional return €0.99
- Everything from Starter
- Branded Returnportal
- Exchange
- Gift cards
- Extended analytics
Growth
$412 / month
or $3,950/year and save 20%
- inkl. 500 returns per month
- each additional return €0.79
- Everything from Starter Plus
- AI Return Insights
- Klaviyo for individual emails
Scale
$742 / month
or $7,204/year and save 19%
- inkl. 1000 returns per month
- each additional return €0.59
- Everything from Growth
- Third-party integrations
- Customized flows
