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Return Wise
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
Turn returns into exchanges or store credit with a bonus instead of refunds. Keep revenue in your store with automated return policies.
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About the Return Wise
Return Wise helps you turn returns into exchanges and store credit instead of cash refunds, keeping revenue in your store. The app provides shoppers with a branded self-serve portal that offers exchanges for different sizes, colors, or products, plus store credit with an optional bonus before presenting a refund option.
Set up return windows, eligibility rules, fees, and shipping label policies once—an AI assistant can draft them for you—and the portal applies them automatically. Choose between prepaid return labels or box-free QR code drop-off options that match your return policies.
Photo review and abuse checks help you stay in control by flagging serial returners, while the 'keep it' credit feature lets you recover returns you'd otherwise refund. Analytics show exactly how much revenue you've kept in your store.
Launched: May 25, 2026
Key features
- Turn refunds into store credit with an optional bonus to keep revenue
- Offer exchanges for a different size, color, or product instead of refunds
- Prepaid labels or box-free QR code drop-off, matched to your return policies
- Offer 'keep it' credit to recover returns you'd otherwise refund
- Stop return abuse by flagging and limiting serial returners
Integrations with:
- Customer accounts
Category:
Pricing of Return Wise
Free
Free
- 5 returns per month
- Store credit & original-payment refunds
- English customer portal
- Self-serve customer return portal
Starter
$14.99 / month
Plus usage charges
- 50 returns per month
- Bonus store credit incentives
- One-click original-payment refunds
- Inventory restock (single location)
- Basic rule engine (up to 4 rules)
- Customer photo uploads
- Same-product exchange
- Spanish & Portuguese portal
Growth
$49.99 / month
Plus usage charges
- 200 returns per month
- Unlimited rules + AI policy assistant
- Abuse blocking, alerts & audit trail
- Automated multi-currency refunds
- Prepaid labels: free, paid, or self-ship
- Custom translations
- Keep-it offers & return fees
- "Shop the store" exchanges + bonuses
Pro
$99.99 / month
Plus usage charges
- 400 returns per month
- Lowest overage rate ($0.15/return)
- Audit log CSV exports
- AI photo evaluation of return uploads
- Manager approvals & staff roles
- AI return-reason insights
- Advanced analytics
- Priority support
