Synctrack: Returns & Exchanges
- by Synctrack
- Free plan available. Free trial available.
Manage returns and exchanges automatically with a customizable customer portal. Convert refunds into exchanges, offer store credit options, and sync seamlessly with Shopify and shipping carriers.
About the Synctrack: Returns & Exchanges
Simplify your returns management with Synctrack Returns & Exchange, the complete solution for automated return processing. The self-service return portal lets customers easily initiate returns while you maintain control through customizable return workflows. Instead of immediate refunds, offer smart alternatives like store credits, gift cards, or exchange options to retain revenue. The platform seamlessly syncs with Shopify orders and integrates with major shipping carriers including Shiprocket, FedEx, and Australia Post. Get real-time updates on return status and manage everything from one dashboard. With 24/7 live chat support and automated notifications, both you and your customers stay informed throughout the return process.
Key features
- Return workflow: automate different return flows based product and order info
- Self-service returns portal and email notifications: to drive customer loyalty
- Encourage refund with: store credits, gift card, discount code or bank transfer
- Seamlessly integrates with Shopify: auto-sync loop returns status to Shopify
- Multi-integrated logistics: Shiprocket, Shippo, Easypost, FedEx, Australia Post
Pricing of Synctrack: Returns & Exchanges
STARTER
Free
- Limited to 5 return requests/month
- Unlimited carrier connection
- Branded return page/ portal
- Email notifications
- Return labels & shipping method
- Basic refunds & exchanges
- Return policy & window
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
- All features in Free, plus
- Exchange for different variant
- Refund to gift card, discount code
- Refund to online bank transfer
- Return/Exchange fee
- Custom sub domain
- Multi-language
- Remove Synctrack branding
PREMIUM
$49.99 / month
or $479.90/year and save 20%
- All features in Professional, plus
- Shopify Sync- Manage Return in one place
- Auto return request approval
- Condition-based return workflow
- Refund to Store credit
- Exchange for other products
- Bonus credit for exchange upsell
- Custom development & CNAME
ENTERPRISE
$149.99 / month
or $1,438.99/year and save 20%
- Access to all up-to-date features
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage access for your team members
- Custom integrations
- Custom advanced analytics
- Dedicated onboarding support
