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ExchangeIt Returns & Exchange
- by Stoic Labs
- From $4.99/month. Free trial available.
- by Stoic Labs
-
Built for Shopify
- From $4.99/month. Free trial available.
Manage returns, exchanges, and refunds in one place. Save time with a simple admin portal and optional customer self-serve.
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About the ExchangeIt Returns & Exchange
ExchangeIt Returns & Exchange saves you hours by bringing returns, exchanges, and refunds into one simple workflow. The clean admin portal lets you manage customer requests, process refunds or store credit, and restock inventory instantly—all directly in Shopify. Connect with label-generation tools for smooth shipping workflows. The optional self-service portal gives customers a branded page where they can submit and track their own returns and exchanges. Auto-calculate refund amounts or offer store credit to keep customers coming back. Full restock control lets you select products, quantities, and warehouse locations. Integrates with Zapier, Claude, and ChatGPT to fit your existing setup.
Launched: September 28, 2015
Key features
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Integrations: Zapier, Claude and ChatGPT (via MCP)
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Integrations with:
- Checkout,
- Shopify Admin,
- ChatGPT,
- Claude,
- Custom Domains,
- EasyPost / Shippo and More,
- Email,
- Zapier
Category:
Pricing of ExchangeIt Returns & Exchange
Starter
$4.99 / month
- 10 returns or exchanges per month
- Admin Request Manager
- Same Order Exchanges (new fulfillment)
- New Order Exchanges
- Return tracking
- Email notifications
Standard
$9.99 / month
- Shopper-Facing Returns Portal
- Unlimited returns and exchanges
- Refunds or Store Credit options
- Remove Exchange It Branding
- Return Rules (time, country, product)
- All Starter Features
Advanced
$19.99 / month
- All the Standard features
- Data Export
- Label Generation (Shippo, EasyPost etc)
- Post-return Upselling
- Multi-language Options
- Custom Domain For Email Notifications
- Claude and ChatGPT support (via MCP)
- Zapier integration
