DC: Shared Inbox & AI Helpdesk
- by DelightChat
- From $29/month. Free trial available.
Manage WhatsApp marketing and customer support from one team inbox. Use AI automation for cart recovery, COD verification, and personalized messages across WhatsApp, Instagram, Facebook, and email.
About the DC: Shared Inbox & AI Helpdesk
DelightChat combines WhatsApp Business API support and marketing automation in one complete CRM for Shopify stores. Connect with customers through an official green tick verified WhatsApp account while managing all conversations from WhatsApp, Instagram, Facebook, Email and Live Chat in a unified team inbox. The AI-powered system helps recover abandoned carts, handle COD order confirmations, send automated order updates, and sync your product catalog directly to WhatsApp. Teams can respond faster using AI assistance, smart chatbots, and automated routing. Send targeted promotional broadcasts to customer segments and engage them with personalized messages for reviews, tracking details, and back-in-stock notifications - all from one central platform.
Key features
- Send promotional broadcasts to segmented customers with green tick API number
- Manage chats via unified team inbox across WA, IG, FB, Email & Live Chat
- Automate personalized replies with AI Assist, chatbots and canned responses
- Recover abandoned carts & checkouts, send tracking links, back in stock alerts
- Showcase products with WA catalog, verify COD orders & convert to prepaid
Pricing of DC: Shared Inbox & AI Helpdesk
Startup
$29 / month
- Support Inbox: WA, IG, FB, Email, Chat
- WA Broadcast Campaigns + Catalog
- Abandoned Cart & Checkout Recovery on WA
- COD Verification & COD to Prepaid Flows
- Chatbot, Self-Service Widget, Mobile App
- Free Green Tick Application
- Shopify Flow Workflows Integration
- GPT AI Assistant (10,000 free tokens/mo)
Scale
$99 / month
- Everything in Startup +
- 20 Team Members
- 10 Support Channels
- 3 Shopify Stores
- Support + Marketing ROI Analytics
- 1:1 Personalised Onboarding
- Email, WA Support
- Optional: Back in Stock Alerts ($20/mo)
Growth
$299 / month
- Everything in Scale +
- 50 Team Members
- 25 Support Channels
- Unlimited Shopify Stores
- Dedicated Account Manager
- Done For You Onboarding
- Email, WA, Google Meet Support
- Optional: Back in Stock Alerts ($30/mo)
