Help Scout
- by Help Scout
- Free plan available. Free trial available.
Manage customer support with email, live chat, and AI tools. Resolve requests faster with order details and conversation history in one place.
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About the Help Scout
Help Scout's customer support platform helps turn one-time shoppers into repeat customers by delivering personal service at scale. This app brings every customer conversation, order detail, and purchase history into one organized place, so support teams can resolve requests without switching between tabs.
The platform combines email, live chat, and social media requests in a single inbox for easy collaboration. Built-in AI tools help teams assist more customers in less time, with no extra cost. Customers can find answers on their own through self-service options that handle frequently asked questions instantly.
Support agents can manage orders directly within Help Scout—editing, duplicating, canceling, and processing refunds without leaving the platform. Getting started takes just minutes with a free account.
Key features
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools included at no extra cost
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Pricing of Help Scout
Free
Free
- Up to 100 contacts and 5 users per month
- 1 Inbox
- 1 Docs site
- 10 Saved replies
- 10 Tags
- 1 Embeddable support hub
- Basic reporting
Standard
$30 / month
or $25/year and save 93%
- Per user pricing
- Multiple Inboxes and Docs sites
- Multiple knowledge bases
- Basic workflows
- Unlimited tags and saved replies
- Basic AI Inbox assistant
Plus
$54 / month
or $45/year and save 93%
- Per user pricing
- All Standard features and...
- Advanced workflows
- Advanced AI Inbox assistant
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
$90 / month
or $75/year and save 93%
- Everything in Plus and...
- Unlimited workflows
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
