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Best Chat Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Jun 02, 2026
The best Shopify chat apps combine AI-powered support, live interactions, and automated helpdesk features to deliver exceptional customer service. From Kustomer's intelligent CRM to Re:amaze's conversion-focused solutions, these tools help merchants manage inquiries efficiently across multiple channels. With advanced features like AI chatbots, automated FAQs, and unified customer data platforms, these apps enable stores to provide faster responses, reduce repetitive questions, and build stronger customer relationships while saving valuable time and resources.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI-powered CRM platform helps merchants deliver exceptional customer support through intelligent data management. By combining Shopify order information with customer interactions, support teams can access complete customer profiles and handle inquiries across multiple channels. The system offers automated chatbots, customizable message templates, and direct order management capabilities including refunds and cancellations. With comprehensive search features and integrated customer data, merchants can provide more personalized service experiences. This customer-centric solution makes support operations more efficient while helping businesses build stronger relationships with their customers through informed, responsive service. -
#2. Automate product, checkout, and thank-you page FAQs with AI.
Create smart FAQ sections across your store using AI technology that automatically generates relevant questions and answers for your products, checkout pages, and thank you pages. The app helps reduce repetitive customer inquiries by displaying clear, organized information where shoppers need it most. Customize the look of your FAQs with different fonts, colors, and layouts to match your store's design. Keep your answers fresh and accurate with simple editing tools, letting you focus more time on growing your business while keeping customers well-informed throughout their shopping journey. -
#3. Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Re:amaze is an AI-powered helpdesk that helps you support customers and grow your business. Manage email, live chat, social media, SMS, and voice calls from a single inbox across all your stores. The Re:amaze AI Agent uses your knowledge base to respond to customer messages instantly and accurately, saving your team valuable time. AI features help you write replies, suggest responses, build chatbots, create FAQ articles, and automate repetitive tasks so your support team can work faster and stay consistent. Handle customer conversations alongside Shopify orders, revenue data, and reviews to stay organized. Manage, modify, and create orders directly from support chats. Keep customers engaged with satisfaction surveys, status pages, and push notifications. Automate common patterns with smart rules to improve efficiency and help customers come back. -
#4. Leading AI-powered conversational commerce platform for brands
Gorgias combines a helpdesk built for ecommerce with conversational AI to improve customer experience throughout the shopping journey. This customer service platform helps brands support, sell, and re-engage shoppers at scale using AI-driven automation. The app manages all customer conversations in one unified inbox across email, chat, social media, voice, and SMS. Its AI Agent handles autonomous ticket resolution end-to-end, while the AI Shopping Assistant recommends products and guides shoppers in real time. Automate high-volume support requests, enable self-service options, and route important conversations to your human team when needed. With 100+ integrations, Gorgias connects your commerce stack to power the full customer journey. Turn customer conversations into actionable analytics and insights that drive revenue for your store. -
#5. Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Crisp combines AI-powered helpdesk capabilities with live chat features to help Shopify stores provide excellent customer support. This comprehensive platform lets you manage customer conversations across 12 different channels including email, WhatsApp, Instagram DM, and Messenger. The intelligent AI chatbot handles routine inquiries and smoothly transfers complex cases to your human support team. Create custom FAQ content that trains your AI agents to respond naturally to customer questions. Whether you run a small online store or growing e-commerce business, Crisp's multichannel support system helps you stay connected with customers and prospects who need assistance. The ready-to-use AI features and dedicated e-commerce tools make it simple to deliver personalized customer experiences through automated and human support.
