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Best Support Shopify apps in 2027 [Updated]
PickYourApp Review Team
6 min read
•
Sep 10, 2026
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Build your contact us form or custom form without any technical knowledge required
Create professional contact forms and custom forms without any coding using this intuitive form builder. Design registration forms, feedback forms, wholesale order forms, and contact us pages with custom fields and file upload capabilities. The app integrates seamlessly with popular email marketing platforms like Mailchimp, Klaviyo, Omnisend, and Sendinblue, plus Google Calendar for appointment scheduling. Place your forms anywhere - product pages, collection pages, cart pages, or homepage. Add security features like captcha and conditional logic to protect your forms. Whether you need simple contact forms or complex wholesale applications with multiple file uploads, this form builder makes it easy to collect and manage customer information professionally. -
#2. Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat helps online stores provide 24/7 customer support through AI-powered automation and live chat. The AI sales agent answers product questions, suggests items, and handles order tracking while you're away. Manage all customer conversations from one helpdesk inbox including WhatsApp, Facebook Messenger, Instagram, and Email. The chatbot supports customers from FAQ pages through checkout in any language. Send proactive targeted messages based on visitor behavior to increase sales. Build a help center where customers can find answers on their own. Track all conversations from the mobile app anywhere, anytime. Perfect for stores that need round-the-clock support without hiring a full team. -
#3. Post-purchase, exit-intent, email & SMS surveys. See how shoppers found you and why they buy.
Zigpoll Customer Surveys helps you run post-purchase surveys on thank-you and order status pages, plus exit-intent surveys, product page surveys, email and SMS surveys, and Shopify POS surveys. Ask "How did you hear about us?" to track marketing channels and compare revenue and AOV alongside Meta Ads Manager and GA4. Collect zero-party data, measure NPS and CSAT, and discover why visitors don't buy. AI automatically sorts open-ended customer feedback into themes and delivers weekly insight reports. Sync survey answers to Klaviyo, Shopify Flow, and Google Sheets, or access them via API and MCP for custom integrations. -
#4. WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
Dondy helps you recover abandoned carts and drive sales through WhatsApp Business API automation. Send personalized marketing campaigns, order reminders, and COD confirmations to engage customers and grow revenue. The AI chatbot and agents handle customer support and sales inquiries automatically, while the multi-agent inbox keeps your team organized. Run bulk WhatsApp messaging campaigns to reach large audiences with targeted promotions. Collect customer reviews through integrations with Judge.me, Loox, Yotpo, Trustoo, and Google. Add a responsive WhatsApp chat button and widget to your store for instant customer service. Automate your entire WhatsApp workflow with personalized messages that convert. Integrate seamlessly with Klaviyo, Flow, and other marketing tools to create a complete communication strategy. The AI-powered automation handles everything from cart recovery to customer support, helping you increase sales while saving time on manual messaging. -
#5. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates. -
#6. Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#7. Build unlimited forms with custom fields easily for contact forms or surveys using Form Builder.
Hulk Contact Form Builder helps you create unlimited custom forms for your Shopify store with ease. Build contact forms, registration forms, survey forms, wholesale order forms, and multi-step forms using a simple drag-and-drop design. The form builder includes advanced conditional logic, dynamic fields, and Google reCaptcha for security. Add custom fields, enable file uploads, and track UTMs to capture important data. All forms are fully mobile-responsive and work seamlessly with any Shopify theme. Personalize every detail to match your brand aesthetic and connect custom email domains to other apps. With generous storage for file uploads and Typeform-style form options, you can design professional forms that fit your business needs perfectly. -
#8. Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
Tidio combines live chat, email, Instagram and WhatsApp support in one helpdesk, powered by Lyro AI agent that handles customer service and drives sales. Lyro answers questions and takes action on orders - processing refunds, cancellations, order edits and status updates in Shopify or any CRM via API, all within your custom rules. On product pages, the AI agent proactively engages shoppers, compares products, makes recommendations and adds items to cart. When human support is needed, your team accesses the unified inbox with full order history and live cart visibility, sending products, discounts and order updates directly. Manage conversations across chat, email and social channels from web or mobile app. Control AI usage with capped limits to avoid billing surprises - Lyro pauses when your threshold is reached. -
#9. WhatsApp marketing automation for D2C: AI flows, abandoned cart recovery, WhatsApp chat inbox
Zoko connects your Shopify store to WhatsApp for marketing automation, sales, and customer support. Run WhatsApp broadcast campaigns to segmented customer lists based on purchases, tags, and activity. Set up automated flows for abandoned cart recovery, post-purchase updates, upsells, and retention messages that reach the right customers using your Shopify data. The multi-agent shared inbox lets your whole team manage conversations, WhatsApp calls, and voice notes from one number with real-time message translation. Customers can browse your Shopify catalog and complete purchases directly inside WhatsApp without redirects. AI chatbots handle customer questions automatically, and your team steps in only when needed. Send order notifications, create WhatsApp marketing campaigns, and automate your customer communication with Zoko's flow builder designed for D2C brands. -
#10. Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
This app helps you recover abandoned carts and send marketing messages through WhatsApp Business API with high open rates. Automatically send abandoned cart recovery messages to increase conversions and sales. Keep customers informed with automated order notifications, shipping confirmations, and COD verification messages before fulfilling orders. The WhatsApp chat button is easy to set up with one-click installation and full customization options. Connect your existing WhatsApp Business account number to start sending automation messages. Collect customer reviews from popular apps including Loox, Judge.me, Google Reviews, and Trust reviews. Send marketing campaigns and order confirmations automatically to build customer trust and drive more sales through WhatsApp messaging.