Best Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Aug 18, 2025
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
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#1. Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Create insightful customer surveys that deliver results through post-purchase, on-site, email and SMS channels. Zigpoll makes it simple to set up multilingual surveys without any coding - just customize your questions and launch in seconds. Track customer feedback, analyze responses with AI-powered insights, and make data-driven decisions to improve conversion rates. The app integrates smoothly with Shopify's checkout process and marketing tools, letting you capture valuable zero-party data at key moments. Use advanced analytics to understand customer pain points, optimize your marketing spend, and build a stronger business strategy based on real customer feedback.Install from Shopify App Store
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#2. Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready
Connect with customers instantly through multiple channels with this complete support solution. Manage live chat, WhatsApp, Facebook Messenger, and Instagram conversations all in one inbox. Create helpful FAQ pages with ready-to-use templates and enable customers to track orders directly through the chat widget. The AI-powered translation feature lets you offer support in multiple languages, while the mobile app keeps you connected on the go. Set up custom WhatsApp buttons, social media redirects, and contact forms to give customers their preferred way to reach you. Perfect for businesses looking to provide quick, organized customer service across all communication channels.Install from Shopify App Store
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#3. Easily create FAQ page for your store or product FAQs to reduce your customer service time.
Create professional FAQ pages and product FAQs that match your store's style perfectly. This user-friendly app helps you build and manage frequently asked questions with full customization options for fonts, colors, and layouts. Add images and videos to make your answers more engaging, while benefiting from fast page loading speeds and Google rich SEO snippets. The app works seamlessly with multiple languages and integrates with the Shop app, helping reduce customer support inquiries. Whether you need a dedicated store FAQ page or specific product FAQs, this solution makes it simple to give customers quick access to the information they need.Install from Shopify App Store
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#4. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Connect with customers through their favorite messaging apps using Chaty's all-in-one chat solution. Add multiple chat buttons including WhatsApp, Facebook Messenger, Viber, Line, Telegram, and Instagram to your store. Customers can reach you via SMS, phone calls, email, or social media platforms like TikTok and WeChat. Customize your chat widget with branded colors, fonts, and welcome messages. Set up a WhatsApp business chat with preset messages to engage visitors instantly. Track customer interactions through Google Analytics to improve your chat support. Perfect for both desktop and mobile users, Chaty helps you provide better customer service and close more sales through direct messaging.Install from Shopify App Store
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#5. Capture customer insights with a post purchase survey, NPS & on-site surveys
Collect essential customer feedback through customizable post-purchase surveys and NPS (Net Promoter Score) to guide your business decisions. Learn where your customers come from and optimize your marketing investments with detailed attribution insights. Deploy surveys across multiple touchpoints - after purchase, on landing pages, at point of sale, or in headless setups. Choose from various question formats including fixed responses, open text, and NPS ratings. The app supports multiple languages and lets you target specific customer segments. With unlimited surveys and responses, plus no branded elements, you'll get authentic customer insights to improve your store's performance. Includes dedicated support for smooth implementation across all survey types.Install from Shopify App Store
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#6. Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
Get fast, reliable product reviews and Q&A functionality with Rapid Reviews. This lightweight app maintains your store's page speed while delivering comprehensive review features. Customers can submit photo and video reviews, search through reviews with advanced filtering, and leave ratings directly from their email inbox. The app includes customizable review request emails with discount offers, auto-verification, and easy theme integration through app blocks. All features come standard across pricing tiers, including AI assistance for review collection and AMP email technology for better engagement. Perfect for stores wanting a complete review solution without compromising site performance.Install from Shopify App Store
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#7. Post purchase surveys: Unveil actionable insights with analytics, without distraction for customers
Collect meaningful customer feedback with SEA Post Purchase Survey for your Shopify store. Create custom surveys that appear exactly where you need them - on product pages, thank you pages, email communications, or when customers are about to leave. Target specific customer segments based on their shopping behavior, tags, and purchase history. The app delivers clear analytics and visual reports to help you understand customer responses and make data-driven decisions. Get 24/7 support for survey customization and seamlessly integrate surveys into your existing workflow with Shopify Flow compatibility. Works with all email platforms to capture post-purchase feedback when engagement is highest.Install from Shopify App Store
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#8. Create FAQ pages, individual product FAQ with AI, add FAQ schema to boost SEO & cut support tickets
Create a comprehensive FAQ help center for your store to quickly address customer questions and reduce support tickets. The AI-powered FAQ builder helps you generate relevant answers instantly, while the drag-and-drop interface makes organizing content simple. Add custom FAQ sections to any product page, matching your brand's style with flexible design options for fonts and colors. The app includes essential features like FAQ schema for better SEO, instant answer functionality for improved customer experience, and easy export/import capabilities to build your knowledge base quickly. Whether you need store-wide FAQs or product-specific questions and answers, this tool helps you create informative content that converts visitors into customers while decreasing support inquiries.Install from Shopify App Store
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#9. AI powered commerce. Acquire new users and reduce CAC across Whatsapp, Instagram, Email
BusinessOnBot is a WhatsApp marketing and customer support solution that helps D2C brands manage communications across WhatsApp, Instagram, and email channels. The platform reduces customer acquisition costs (CAC) and RTO rates through automated messaging and real-time customer engagement. Send automated order updates, recover abandoned carts, and provide instant customer support through a unified dashboard. The AI-powered system handles common customer queries automatically while providing agents with analytics and insights for personalized interactions. Drive sales directly through WhatsApp commerce features and convert COD orders to prepaid through targeted automation. Improve customer retention by maintaining consistent communication across channels with automated campaigns, timely order notifications, and quick response times. Track performance and customer behavior to deliver relevant messaging that increases conversions and builds lasting relationships.Install from Shopify App Store
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#10. Trusted helps you to create product FAQ pages for your store and a help center for your customers!
Create a professional help center and FAQ pages for your Shopify store without any coding knowledge. The FAQ system works independently from your theme, making it simple to set up and manage. Customize fonts, colors, and styles to match your brand perfectly. Add detailed answers with images, videos, and formatted text through an easy-to-use dashboard. Display FAQs on dedicated pages or directly on product pages, with support for multiple languages. The new bubble FAQ feature lets you show questions and answers on specific pages of your choice. Perfect for building a comprehensive knowledge base that helps customers find answers quickly while maintaining your store's visual identity.Install from Shopify App Store