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Best Support Shopify apps in 2027 [Updated]
PickYourApp Review Team
6 min read
•
Aug 21, 2026
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Build your contact us form or custom form without any technical knowledge required
Create professional contact forms and custom forms without any coding using this intuitive form builder. Design registration forms, feedback forms, wholesale order forms, and contact us pages with custom fields and file upload capabilities. The app integrates seamlessly with popular email marketing platforms like Mailchimp, Klaviyo, Omnisend, and Sendinblue, plus Google Calendar for appointment scheduling. Place your forms anywhere - product pages, collection pages, cart pages, or homepage. Add security features like captcha and conditional logic to protect your forms. Whether you need simple contact forms or complex wholesale applications with multiple file uploads, this form builder makes it easy to collect and manage customer information professionally. -
#2. Build unlimited forms with custom fields easily for contact forms or surveys using Form Builder.
Hulk Contact Form Builder helps you create unlimited custom forms for your Shopify store with ease. Build contact forms, registration forms, survey forms, wholesale order forms, and multi-step forms using a simple drag-and-drop design. The form builder includes advanced conditional logic, dynamic fields, and Google reCaptcha for security. Add custom fields, enable file uploads, and track UTMs to capture important data. All forms are fully mobile-responsive and work seamlessly with any Shopify theme. Personalize every detail to match your brand aesthetic and connect custom email domains to other apps. With generous storage for file uploads and Typeform-style form options, you can design professional forms that fit your business needs perfectly. -
#3. Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat gives you a 24/7 AI sales agent that answers product questions, suggests items, and helps with order tracking while you're away. The AI chatbot handles customer support automatically using advanced models, so shoppers get instant help anytime. Manage all customer conversations from one inbox - WhatsApp, Facebook Messenger, Instagram, Email, and live chat together. Your team can collaborate on messages across all channels in one place. Send proactive targeted messages based on visitor behavior to increase sales. Build an FAQ help center where customers can find answers on their own. The helpdesk lets shoppers self-serve for common questions. Track everything from the mobile app, so you stay connected to your inbox anywhere. Let the AI agent sell and support customers around the clock. -
#4. Post-purchase, NPS, on-site, email & SMS surveys. AI insights reveal what actually drives sales.
Zigpoll helps over 20,000 Shopify stores discover what actually drives sales through post-purchase surveys, on-site surveys, email and SMS surveys. Set up attribution surveys in seconds with no-code tools to ask "How did you hear about us?" on your thank-you page, measure NPS, and understand why customers buy or don't buy. Launch surveys using Checkout Extensions for post-purchase and abandoned checkout feedback. The app is fast-loading, multilingual, and fully customizable with conditional logic and custom design options. AI analytics automatically summarize responses and deliver weekly insight reports to turn customer feedback into action. Sync survey responses to Klaviyo, Google Sheets, Slack, and 30+ tools through API and MCP access. Fix attribution gaps, improve customer experience, and make data-driven decisions based on real customer insights. -
#5. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates. -
#6. Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#7. Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
Tidio combines live chat, email, Instagram and WhatsApp support in one helpdesk, powered by Lyro AI agent that handles customer service and drives sales. Lyro answers questions and takes action on orders - processing refunds, cancellations, order edits and status updates in Shopify or any CRM via API, all within your custom rules. On product pages, the AI agent proactively engages shoppers, compares products, makes recommendations and adds items to cart. When human support is needed, your team accesses the unified inbox with full order history and live cart visibility, sending products, discounts and order updates directly. Manage conversations across chat, email and social channels from web or mobile app. Control AI usage with capped limits to avoid billing surprises - Lyro pauses when your threshold is reached. -
#8. WhatsApp marketing automation for D2C: AI flows, abandoned cart recovery, WhatsApp chat inbox
Zoko connects your Shopify store to WhatsApp for marketing automation, sales, and customer support. Run WhatsApp campaigns to segmented customer lists based on purchases, tags, and activity. Set up abandoned cart recovery with automated flows and send order notifications directly through WhatsApp. The flow builder makes WhatsApp automation simple for D2C brands. AI chatbots work with your Shopify data to answer customer questions, while your team handles conversations in a multi-agent shared inbox. Customers can browse your catalog and buy inside WhatsApp without redirects. Manage your whole team on one WhatsApp number with support for chats, calls, and voice notes. Real-time message translation helps you connect with customers globally. Automate post-purchase updates, upsells, and retention campaigns so messages reach the right customer at the right time. -
#9. Create contact forms, wholesale & B2B inquiry forms with file upload, popups & conditional logic.
Build custom contact forms, wholesale inquiry forms, and B2B registration forms with an easy drag-and-drop form builder. Add file uploads, dropdowns, checkboxes, date pickers, and GDPR compliance fields to create unlimited forms in minutes. Use conditional logic to show or hide fields based on customer answers, or design multi-step forms for better user experience. Choose from 20+ form templates including contact us, wholesale, survey, and feedback forms. Embed forms inline on any page, display as popups, or use bubble style—all mobile-responsive. Protect against spam with reCAPTCHA, send auto-response emails, and track form submissions with built-in analytics. Export data to CSV and integrate seamlessly with Klaviyo, Mailchimp, Omnisend, and Shopify Flow for email marketing automation. -
#10. Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
This app helps you recover abandoned carts and send marketing messages through WhatsApp Business API with high open rates. Automatically send abandoned cart recovery messages to increase conversions and sales. Keep customers informed with automated order notifications, shipping confirmations, and COD verification messages before fulfilling orders. The WhatsApp chat button is easy to set up with one-click installation and full customization options. Connect your existing WhatsApp Business account number to start sending automation messages. Collect customer reviews from popular apps including Loox, Judge.me, Google Reviews, and Trust reviews. Send marketing campaigns and order confirmations automatically to build customer trust and drive more sales through WhatsApp messaging.