Best Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Nov 12, 2025
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
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#1. Accordion tabs for your Product Description - Product tabs. FAQ pages.
Create organized FAQ pages and product descriptions using easy-to-navigate accordion tabs. This app automatically converts your content into expandable sections, making information more accessible to customers. Add product-specific tabs or create static panels that work across your entire store, specific collections, or individual items. Perfect for managing detailed product information, size guides, reviews, and third-party app integrations. The accordion widgets are fully accessible, meeting WCAG 2.0 and Section 508 standards. Whether you need to structure lengthy product descriptions or build comprehensive FAQ sections, this app helps you present information in a clean, user-friendly format that keeps your store pages neat and professional.Install from Shopify App Store
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#2. Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Create insightful customer surveys that deliver results through post-purchase, on-site, email and SMS channels. Zigpoll makes it simple to set up multilingual surveys without any coding - just customize your questions and launch in seconds. Track customer feedback, analyze responses with AI-powered insights, and make data-driven decisions to improve conversion rates. The app integrates smoothly with Shopify's checkout process and marketing tools, letting you capture valuable zero-party data at key moments. Use advanced analytics to understand customer pain points, optimize your marketing spend, and build a stronger business strategy based on real customer feedback.Install from Shopify App Store
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#3. Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly
This AI chatbot delivers 24/7 customer support by learning your store's products, FAQs, and Q&A to provide accurate answers instantly. The smart chatbot automation handles customer inquiries around the clock with intelligent product suggestions and seamless handoff to live chat when needed. Manage all conversations from email, social media, Instagram, and Messenger in one unified helpdesk inbox. Customers can track orders and browse multilingual FAQs through self-service options. Set product-specific FAQs to answer common questions quickly. Complete support automation that centralizes omnichannel communication while providing instant replies and smart assistance.Install from Shopify App Store
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#4. Easily create FAQ page for your store or product FAQs to reduce your customer service time.
Create professional FAQ pages and product FAQs that match your store's style perfectly. This user-friendly app helps you build and manage frequently asked questions with full customization options for fonts, colors, and layouts. Add images and videos to make your answers more engaging, while benefiting from fast page loading speeds and Google rich SEO snippets. The app works seamlessly with multiple languages and integrates with the Shop app, helping reduce customer support inquiries. Whether you need a dedicated store FAQ page or specific product FAQs, this solution makes it simple to give customers quick access to the information they need.Install from Shopify App Store
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#5. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support.Install from Shopify App Store
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#6. Capture customer insights with a post purchase survey, NPS, CSAT & on-site surveys
Capture valuable customer insights with post purchase surveys, NPS, CSAT, and on-site surveys to make data-driven marketing decisions. This customer feedback survey app helps you discover where customers are coming from, enabling you to optimize marketing spend by identifying your best marketing channels through attribution insights. The app offers multiple survey types including NPS surveys, CSAT surveys, fixed response, and open text questions. Deploy surveys at every stage of the customer journey - from post purchase and checkout surveys to landing pages and point of sale setups, including headless commerce environments. Target surveys to new customers, returning customers, or all shoppers with multi-language support. Get unlimited surveys and unlimited responses with no branding. The founder-operated team provides done-for-you support to help you gather customer feedback and make informed operational decisions that improve your business.Install from Shopify App Store
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#7. Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
Get authentic product reviews and ratings with this fast-loading reviews app that won't slow down your store. Customers can easily submit photo and video reviews, ask questions, and find helpful information using deep search features. Send automated review requests with optional discount incentives, and let shoppers submit reviews directly from Gmail or Yahoo using AMP email technology. The app includes AI assistance for review collection and supports multiple languages including English, Spanish, French, German, and more. Simple setup with theme app blocks lets you customize the review display while maintaining ultra-fast page loading. All reviews are automatically verified, and you can enable custom filtering to help customers find relevant feedback quickly.Install from Shopify App Store
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#8. Send automated order confirmation calls in urdu or english to any Mobile number in Pakistan.
Reduce unexpected returns on cash-on-delivery orders with automated order confirmation calls in Pakistan. This app lets you send pre-recorded voice calls in Urdu or English to verify customer orders instantly. When customers receive the call, they can confirm their order by pressing 1, cancel with 2, or request a callback with 3. The system automatically updates order tags based on customer responses, helping store owners save time and minimize bogus orders. Perfect for businesses dealing with Pakistani customers who prefer voice communication over text messages. Send clear, automated verification calls and get real-time order confirmations to ensure successful deliveries.Install from Shopify App Store
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#9. AI powered commerce & support. Acquire new users and reduce CAC across Whatsapp, Instagram, Email
BusinessOnBot helps D2C brands increase sales and engagement with AI-powered automation across WhatsApp, Instagram, Email, and web chat. The unified inbox lets your team handle multi-agent customer support quickly and efficiently. The AI bot answers customer queries, recovers abandoned carts, drives upsells, and automates order updates. This reduces your customer acquisition cost (CAC), cuts down team workload, and improves conversions and retention. Key features include WhatsApp Commerce for seamless transactions, smart automation for campaigns that convert COD to prepaid, instant agent support across channels, cart recovery with timely nudges, and automatic order and delivery updates to keep customers informed.Install from Shopify App Store
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#10. Discover why visitors don’t buy with a pre-purchase survey and let AI keep asking NPS , Trigger
DingAI replaces static survey forms with AI-powered conversations that feel natural and human. Start with one survey question, then let AI continue with personalized follow-ups to uncover deeper customer insights, emotions, and buying triggers. Create fully customizable pre-purchase surveys to discover why visitors don't buy, or use post-purchase surveys with built-in upsell opportunities. The AI chat adapts to each response, collecting data-rich insights that regular surveys miss. Track NPS scores, analyze customer feedback with advanced analytics, and turn survey data into better marketing campaigns and product pages. Design exactly how and when surveys appear, with complete control over your survey flows. Perfect for understanding customer behavior and improving conversions through dynamic, personalized interactions.Install from Shopify App Store