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Best Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Jun 15, 2026
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Build your contact us form or custom form without any technical knowledge required
Create professional contact forms and custom forms without any coding using this intuitive form builder. Design registration forms, feedback forms, wholesale order forms, and contact us pages with custom fields and file upload capabilities. The app integrates seamlessly with popular email marketing platforms like Mailchimp, Klaviyo, Omnisend, and Sendinblue, plus Google Calendar for appointment scheduling. Place your forms anywhere - product pages, collection pages, cart pages, or homepage. Add security features like captcha and conditional logic to protect your forms. Whether you need simple contact forms or complex wholesale applications with multiple file uploads, this form builder makes it easy to collect and manage customer information professionally. -
#2. Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat gives you a 24/7 AI sales agent that answers product questions, suggests items, and helps with order tracking while you're away. The AI chatbot handles customer support automatically using advanced models, so shoppers get instant help anytime. Manage all customer conversations from one inbox - WhatsApp, Facebook Messenger, Instagram, Email, and live chat together. Your team can collaborate on messages across all channels in one place. Send proactive targeted messages based on visitor behavior to increase sales. Build an FAQ help center where customers can find answers on their own. The helpdesk lets shoppers self-serve for common questions. Track everything from the mobile app, so you stay connected to your inbox anywhere. Let the AI agent sell and support customers around the clock. -
#3. An AI sales associate for your online store
Shopify Inbox puts an AI-powered sales associate directly on your online store to help shoppers find products and get answers. This AI agent connects to your catalog, inventory, and store policies automatically with zero setup required. Buyers can ask questions and receive personalized replies, especially when they sign in with Shop—the agent uses their purchase history and preferences from across Shopify to tailor responses. You control your agent's tone, style, and rules to keep every reply on-brand. Rate chats to train the AI and improve its performance over time. Run Inbox with the AI agent active or turn it off and use it as a regular chat tool. Built-in analytics track orders assisted, buyer satisfaction, and other key metrics so you can see the impact on your store. -
#4. Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Create insightful customer surveys that deliver results through post-purchase, on-site, email and SMS channels. Zigpoll makes it simple to set up multilingual surveys without any coding - just customize your questions and launch in seconds. Track customer feedback, analyze responses with AI-powered insights, and make data-driven decisions to improve conversion rates. The app integrates smoothly with Shopify's checkout process and marketing tools, letting you capture valuable zero-party data at key moments. Use advanced analytics to understand customer pain points, optimize your marketing spend, and build a stronger business strategy based on real customer feedback. -
#5. Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#6. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates. -
#7. Build unlimited forms with custom fields easily for contact forms or surveys using Form Builder.
Hulk Contact Form Builder helps you create unlimited custom forms for your Shopify store with ease. Build contact forms, registration forms, survey forms, wholesale order forms, and multi-step forms using a simple drag-and-drop design. The form builder includes advanced conditional logic, dynamic fields, and Google reCaptcha for security. Add custom fields, enable file uploads, and track UTMs to capture important data. All forms are fully mobile-responsive and work seamlessly with any Shopify theme. Personalize every detail to match your brand aesthetic and connect custom email domains to other apps. With generous storage for file uploads and Typeform-style form options, you can design professional forms that fit your business needs perfectly. -
#8. Create contact forms, wholesale & B2B inquiry forms with file upload, popups & conditional logic.
Build custom contact forms, wholesale inquiry forms, and B2B registration forms with an easy drag-and-drop form builder. Add file uploads, dropdowns, checkboxes, date pickers, and GDPR compliance fields to create unlimited forms in minutes. Use conditional logic to show or hide fields based on customer answers, or design multi-step forms for better user experience. Choose from 20+ form templates including contact us, wholesale, survey, and feedback forms. Embed forms inline on any page, display as popups, or use bubble style—all mobile-responsive. Protect against spam with reCAPTCHA, send auto-response emails, and track form submissions with built-in analytics. Export data to CSV and integrate seamlessly with Klaviyo, Mailchimp, Omnisend, and Shopify Flow for email marketing automation. -
#9. Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio combines live chat, chatbot automation, and AI capabilities to create a complete customer support solution for your Shopify store. The app enables real-time customer engagement through live chat while letting you set up automated responses for 24/7 support. With its AI-powered features, you can offer personalized product recommendations and resolve common customer inquiries automatically. Track visitor behavior, view customer shopping carts, and increase sales by sending targeted discount codes - all managed from a single, user-friendly help desk. Whether you need to provide instant support, automate responses, or drive more sales, Tidio's Shopify-specific features help you deliver better customer service while growing your business. -
#10. WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
Dondy helps you recover abandoned carts and drive sales through WhatsApp Business API automation. Send personalized marketing campaigns, order reminders, and COD confirmations to engage customers and grow revenue. The AI chatbot and agents handle customer support and sales inquiries automatically, while the multi-agent inbox keeps your team organized. Run bulk WhatsApp messaging campaigns to reach large audiences with targeted promotions. Collect customer reviews through integrations with Judge.me, Loox, Yotpo, Trustoo, and Google. Add a responsive WhatsApp chat button and widget to your store for instant customer service. Automate your entire WhatsApp workflow with personalized messages that convert. Integrate seamlessly with Klaviyo, Flow, and other marketing tools to create a complete communication strategy. The AI-powered automation handles everything from cart recovery to customer support, helping you increase sales while saving time on manual messaging.