Best Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Dec 25, 2025
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
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#1. Accordion tabs for your Product Description - Product tabs. FAQ pages.
Create organized FAQ pages and product descriptions using easy-to-navigate accordion tabs. This app automatically converts your content into expandable sections, making information more accessible to customers. Add product-specific tabs or create static panels that work across your entire store, specific collections, or individual items. Perfect for managing detailed product information, size guides, reviews, and third-party app integrations. The accordion widgets are fully accessible, meeting WCAG 2.0 and Section 508 standards. Whether you need to structure lengthy product descriptions or build comprehensive FAQ sections, this app helps you present information in a clean, user-friendly format that keeps your store pages neat and professional.Install from Shopify App Store
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#2. Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Create insightful customer surveys that deliver results through post-purchase, on-site, email and SMS channels. Zigpoll makes it simple to set up multilingual surveys without any coding - just customize your questions and launch in seconds. Track customer feedback, analyze responses with AI-powered insights, and make data-driven decisions to improve conversion rates. The app integrates smoothly with Shopify's checkout process and marketing tools, letting you capture valuable zero-party data at key moments. Use advanced analytics to understand customer pain points, optimize your marketing spend, and build a stronger business strategy based on real customer feedback.Install from Shopify App Store
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#3. Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly
This AI chatbot delivers 24/7 customer support by learning your store's products, FAQs, and Q&A to provide accurate answers instantly. The smart chatbot automation handles customer inquiries around the clock with intelligent product suggestions and seamless handoff to live chat when needed. Manage all conversations from email, social media, Instagram, and Messenger in one unified helpdesk inbox. Customers can track orders and browse multilingual FAQs through self-service options. Set product-specific FAQs to answer common questions quickly. Complete support automation that centralizes omnichannel communication while providing instant replies and smart assistance.Install from Shopify App Store
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#4. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates.Install from Shopify App Store
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#5. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support.Install from Shopify App Store
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#6. Easily create FAQ page for your store or product FAQs to reduce your customer service time.
Create professional FAQ pages and product FAQs that match your store's style perfectly. This user-friendly app helps you build and manage frequently asked questions with full customization options for fonts, colors, and layouts. Add images and videos to make your answers more engaging, while benefiting from fast page loading speeds and Google rich SEO snippets. The app works seamlessly with multiple languages and integrates with the Shop app, helping reduce customer support inquiries. Whether you need a dedicated store FAQ page or specific product FAQs, this solution makes it simple to give customers quick access to the information they need.Install from Shopify App Store
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#7. Post purchase survey and NPS surveys with unlimited responses for customer insights at scale
Grapevine Surveys delivers unlimited survey responses at a fixed price, helping brands scale customer insights without limits. Run post purchase surveys, NPS surveys, CSAT surveys, and POS surveys with advanced targeting to reach the right customers at the right time. The app includes attribution surveys to identify which marketing channels actually drive sales. Survey responses combine with customer and order data to improve marketing decisions, refine customer experience, and spot trends across channels. Features include survey reporting with filters and segmentation, plus integrations with Shopify Flow, Klaviyo, GA4, and Google Sheets to push survey data into your automation and analytics stack.Install from Shopify App Store
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#8. Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
Get authentic product reviews and ratings with this fast-loading reviews app that won't slow down your store. Customers can easily submit photo and video reviews, ask questions, and find helpful information using deep search features. Send automated review requests with optional discount incentives, and let shoppers submit reviews directly from Gmail or Yahoo using AMP email technology. The app includes AI assistance for review collection and supports multiple languages including English, Spanish, French, German, and more. Simple setup with theme app blocks lets you customize the review display while maintaining ultra-fast page loading. All reviews are automatically verified, and you can enable custom filtering to help customers find relevant feedback quickly.Install from Shopify App Store
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#9. Post purchase survey that turns customer feedback into extra sales automatically
DingAI is a post purchase survey that does more than just collect customer feedback. After checkout, customers complete a post purchase survey where AI analyzes their responses to recommend relevant products, add items to cart, and guide them back to checkout automatically. Unlike basic post purchase surveys that only gather data, this post purchase survey takes real sales actions. It helps stores increase AOV, uncover buying intent, and turn feedback into extra sales through personalized follow-up and AI insights that engage customers immediately after their purchase.Install from Shopify App Store
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#10. AI Chatbot & AI Chat that acts as Chat AI agent, provides live support & automates customer service
VanChat is an AI chatbot and live chat solution that automates customer service for your Shopify store. This AI agent delivers instant chat support, handles order tracking, and helps shoppers add products to their cart using real-time inventory data. The chat bot resolves post-sale issues automatically and provides proactive sales assistance through a familiar chat box interface. Get 24/7 live support in over 40 languages with no coding required. Train your AI shopping assistant to match your brand, and easily take over conversations when human support is needed. Migrate seamlessly from ZipChat, Chatty, Tidio, Moose, ManyChat, or Rep AI to start automating your customer service today.Install from Shopify App Store