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Best Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
May 25, 2026
The best Shopify support apps help merchants deliver exceptional customer service while saving time and resources. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions enable 24/7 customer assistance, automated cart recovery, and valuable data collection. Whether you need live chat functionality, post-purchase surveys, or a comprehensive help center, these top-rated apps provide the essential features to manage customer inquiries, gather feedback, and build stronger relationships with your shoppers.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Build your contact us form or custom form without any technical knowledge required
Create professional contact forms and custom forms without any coding using this intuitive form builder. Design registration forms, feedback forms, wholesale order forms, and contact us pages with custom fields and file upload capabilities. The app integrates seamlessly with popular email marketing platforms like Mailchimp, Klaviyo, Omnisend, and Sendinblue, plus Google Calendar for appointment scheduling. Place your forms anywhere - product pages, collection pages, cart pages, or homepage. Add security features like captcha and conditional logic to protect your forms. Whether you need simple contact forms or complex wholesale applications with multiple file uploads, this form builder makes it easy to collect and manage customer information professionally. -
#2. Shoppers have questions? AI chat bot has answers. Need sale support? Chatty delivers. 24/7 every day
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat uses ChatGPT 4o to answer customer questions, suggest products, and help with order tracking 24/7. The AI chatbot handles live chat and helpdesk support while you're away, so shoppers get instant answers anytime. Manage all customer conversations from one inbox - WhatsApp, Facebook Messenger, Instagram, Email, and more. Your team can collaborate on responses across all channels in one place. Build an FAQ help center where customers can self-serve and find answers on their own. Set up sales automation to send proactive targeted messages based on visitor behavior. The mobile app lets you track all inbox messages from anywhere, keeping you connected to your customers at all times. -
#3. Acquire new customers and close sales by connecting with shoppers in chat.
Connect with shoppers in real-time using Shopify Inbox, a free messaging tool that helps you close more sales through personalized customer chat. View live customer data including browsing history, cart contents, and previous orders to provide tailored support. Increase order value by recommending products and offering targeted discounts during conversations. The app's AI-powered instant answers and suggested replies help you respond faster, which can improve conversion rates by up to 69%. Automate common tasks like welcome messages, contact collection, and FAQ responses while maintaining a seamless shopping experience. Send product recommendations and promotional offers directly in chat to guide customers toward purchase decisions. -
#4. Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Create insightful customer surveys that deliver results through post-purchase, on-site, email and SMS channels. Zigpoll makes it simple to set up multilingual surveys without any coding - just customize your questions and launch in seconds. Track customer feedback, analyze responses with AI-powered insights, and make data-driven decisions to improve conversion rates. The app integrates smoothly with Shopify's checkout process and marketing tools, letting you capture valuable zero-party data at key moments. Use advanced analytics to understand customer pain points, optimize your marketing spend, and build a stronger business strategy based on real customer feedback. -
#5. Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#6. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates. -
#7. Build unlimited forms with custom fields easily for contact forms or surveys using Form Builder.
Hulk Contact Form Builder helps you create unlimited custom forms for your Shopify store with ease. Build contact forms, registration forms, survey forms, wholesale order forms, and multi-step forms using a simple drag-and-drop design. The form builder includes advanced conditional logic, dynamic fields, and Google reCaptcha for security. Add custom fields, enable file uploads, and track UTMs to capture important data. All forms are fully mobile-responsive and work seamlessly with any Shopify theme. Personalize every detail to match your brand aesthetic and connect custom email domains to other apps. With generous storage for file uploads and Typeform-style form options, you can design professional forms that fit your business needs perfectly. -
#8. Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio combines live chat, chatbot automation, and AI capabilities to create a complete customer support solution for your Shopify store. The app enables real-time customer engagement through live chat while letting you set up automated responses for 24/7 support. With its AI-powered features, you can offer personalized product recommendations and resolve common customer inquiries automatically. Track visitor behavior, view customer shopping carts, and increase sales by sending targeted discount codes - all managed from a single, user-friendly help desk. Whether you need to provide instant support, automate responses, or drive more sales, Tidio's Shopify-specific features help you deliver better customer service while growing your business. -
#9. Create strong forms easily with in just 3 steps using our easy-to-use SK: Advanced Form Builder app.
This contact form builder app lets you create basic to complex forms in just 3 steps using predefined templates or build from scratch. Choose from ready-made templates including Contact Us, Booking, Warranty, and Wholesale Inquiry forms that work with all themes. The drag and drop form builder makes it easy to collect customer data and manage file uploads up to 2GB. Customize the look and feel of your forms with custom CSS to match your shop's style perfectly. Key integrations include Klaviyo to add users to specific lists, Google Sheets, Zapier, Gtag, and FB Tracking. Tag customers automatically when forms are submitted - like Wholesaler or Retailer. Email notifications show which page the form was submitted from. Features conditional logic and SMTP support for advanced form functionality. -
#10. Easily create forms to collect leads, improve customer service & boost sales without coding
Create professional contact forms, wholesale applications, and surveys without any coding using qikify Contact Form Builder. This form builder lets you collect leads and manage customer communications through customizable forms that can be displayed as popups, bubbles, or embedded elements. With features like file uploads, image choices, reCaptcha, and conditional logic, you can build forms that match your exact needs. Track and manage all submissions directly in the app or receive them via email. Whether you need a simple contact form or complex registration system, qikify helps you gather information and grow your contact list while improving customer service.