Best free FAQ Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Oct 13, 2025
The best free Shopify FAQ apps help merchants reduce support time while providing customers with instant answers. From AI-powered chatbots and live chat solutions to customizable FAQ pages and product Q&A sections, these tools organize support content effectively. Whether you need a dedicated help center, SEO-friendly FAQ pages, or product-specific answers, these free apps offer multiple ways to display information through beautiful templates, accordions, and tabs - all designed to improve customer service without adding costs to your store.
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#1. AI-Powered Customer Support: AI Chatbot + Omnichannel in one app
MooseDesk AI Chatbot delivers intelligent customer support by learning your store's products, FAQs, and common questions to provide accurate, instant responses. This smart assistant handles customer inquiries 24/7 through live chat, email, WhatsApp, Messenger, and Instagram - all managed from one central inbox. Customers can track orders and browse multilingual self-service FAQs while the chatbot suggests relevant products and seamlessly transfers complex conversations to your team. With product-specific FAQs and mobile app access, you're always connected to provide responsive customer service across all channels.Install from Shopify App Store
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#2. Displays a list of frequently asked questions with the answers. Reduces the number of questions.
Create a customer-friendly FAQ and help center that answers your shoppers' questions instantly. This easy-to-use system helps customers find solutions quickly, building trust and improving their shopping experience. With unlimited FAQ entries and integration with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, you can reduce customer support inquiries while providing immediate answers. The comprehensive help center ensures customers get the information they need, leading to more confident purchasing decisions and increased sales. Set up your FAQ section quickly and watch as customer uncertainties turn into successful transactions.Install from Shopify App Store