Best free FAQ Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Aug 29, 2025
The best free Shopify FAQ apps help merchants reduce support time while providing customers with instant answers. From AI-powered chatbots and live chat solutions to customizable FAQ pages and product Q&A sections, these tools organize support content effectively. Whether you need a dedicated help center, SEO-friendly FAQ pages, or product-specific answers, these free apps offer multiple ways to display information through beautiful templates, accordions, and tabs - all designed to improve customer service without adding costs to your store.
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#1. AI-Powered Customer Support: AI Chatbot + Omnichannel in one app
Experience seamless customer support with MooseDesk's AI Chatbot that works 24/7 across multiple channels. Connect with customers through live chat, email, WhatsApp, Messenger, and Instagram - all from one dashboard. The smart AI assistant provides instant responses and product suggestions while breaking language barriers with automated translations. Help customers help themselves with searchable FAQ pages, order tracking, and in-widget support options. Whether you're on desktop or mobile, never miss a customer inquiry thanks to the AI Chatbot's constant presence. Perfect for businesses looking to provide round-the-clock support without increasing workload. Set up quickly with pre-built FAQ templates and easy AI training for your specific products and services.Install from Shopify App Store
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#2. Displays a list of frequently asked questions with the answers. Reduces the number of questions.
Create a customer-friendly FAQ and help center that answers your shoppers' questions instantly. This easy-to-use system helps customers find solutions quickly, building trust and improving their shopping experience. With unlimited FAQ entries and integration with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, you can reduce customer support inquiries while providing immediate answers. The comprehensive help center ensures customers get the information they need, leading to more confident purchasing decisions and increased sales. Set up your FAQ section quickly and watch as customer uncertainties turn into successful transactions.Install from Shopify App Store