Best free Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Dec 25, 2025
The best free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions streamline customer interactions 24/7. Whether you need automated cart recovery, post-purchase feedback collection, or multi-channel support management, these free apps provide essential features to reduce support time and gather valuable customer insights. Discover how these top-rated free tools can help build stronger relationships with your shoppers while keeping your support operations efficient.
-
#1. Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly
This AI chatbot delivers 24/7 customer support by learning your store's products, FAQs, and Q&A to provide accurate answers instantly. The smart chatbot automation handles customer inquiries around the clock with intelligent product suggestions and seamless handoff to live chat when needed. Manage all conversations from email, social media, Instagram, and Messenger in one unified helpdesk inbox. Customers can track orders and browse multilingual FAQs through self-service options. Set product-specific FAQs to answer common questions quickly. Complete support automation that centralizes omnichannel communication while providing instant replies and smart assistance.Install from Shopify App Store
-
#2. Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options.Install from Shopify App Store