Best free Support Shopify apps in 2027 [Updated]

Shopify Inbox puts an AI-powered sales associate directly on your online store to help buyers find products and get answers. This intelligent agent connects automatically to your catalog, inventory, and store policies to provide accurate responses. You control the agent's tone, style, and rules to keep every reply on-brand. When customers sign in with Shop, the AI personalizes replies using their preferences and purchase history from across Shopify. Rate conversations to train your agent—the more feedback you provide, the better it performs. Run Inbox with the AI agent or use it as a standard chat tool. Built-in analytics track orders assisted, buyer satisfaction, and chat performance so you can measure results. The agent learns from your product catalog, policies, and store content to deliver helpful, personalized customer support that sounds like your brand.

Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options.

Add a WhatsApp chat button to your Shopify store in just 2 clicks and start managing customer conversations directly inside the app. Connect with WhatsApp Business API through Meta Business Manager to handle all your WhatsApp chats in one place. Recover abandoned carts by sending WhatsApp reminders to bring shoppers back and increase conversions. Answer product questions faster with real-time customer support. Organize messages with customer segmentation to prioritize high-value conversations. Customize the WhatsApp button icon, font, and size to match your brand style across all devices. Track button clicks with Google Analytics and Meta Pixels to get valuable insights. Reduce missed inquiries and increase revenue with WhatsApp automation features ready in minutes.

Chizy is a sales-first AI chatbot and live chat solution that reduces manual support workload while helping you close more deals. The AI agent automatically learns your store's products, pages, and policies in just a few clicks - no complex AI training needed. This smart chatbot answers common customer questions instantly, recommends relevant products, and enables shoppers to add items to cart directly in chat. It works 24/7 and supports over 100 languages, acting as your round-the-clock sales agent. Chizy handles conversations across multiple channels including WhatsApp, Messenger, and Instagram from one unified inbox. Customers can browse and buy products while chatting, making it a true deal-closer. When needed, seamlessly hand over conversations from AI to human support via live chat, WhatsApp, phone, or email. Customize the chatbot's appearance and tone to match your brand identity, then let the AI agent handle customer interactions automatically.

CWILL AI Chat is a smart live chat app that works 24/7 to support your Shopify store. This AI-powered chatbot handles customer inquiries instantly, answering FAQs about products, shipping, and store policies without manual effort. The AI sales agent provides real-time order tracking and shipping updates, reducing repetitive questions while improving customer satisfaction. Smart product suggestions help shoppers find what they need and drive sales automatically. Deep Shopify integration gives the chatbot access to your inventory and order data. Integrated with CWILL Returns and Product Review apps, customers can track returns and see ratings directly in chat. Stop losing sales to slow responses—this Shopify support chat assistant manages your inbox and delivers instant answers around the clock.

Dori turns your product catalog into an AI shopping assistant that helps customers find and buy what they need. Shoppers can ask questions, search naturally, compare products, discover similar items, get personalized recommendations, select variants, and add items to cart directly from chat. The assistant answers questions about ingredients, sizing, fit, stock availability, and store policies right when customers need them. Use Product Pal on product pages to provide instant answers at the point of decision, or deploy Dori across your entire store for product discovery, shopping quizzes, gift guides, routines, upsells, cross-sells, and order tracking. Dori automatically learns your catalog, responds to shoppers in their preferred language, and adapts to match your brand voice. It combines AI search with conversational commerce to guide customers through their shopping journey from discovery to checkout.

FAST turns clicks into conversations and conversations into conversions. This WhatsApp chat widget lets shoppers contact you instantly through their favorite messaging apps right from your store. The fully responsive chat button delivers a flawless experience on all devices, making it easy for customers to reach you anytime. Smart prefilled messages include product links to help close sales faster. Set custom business hours so customers know when you're available. The chat widget styling matches your brand perfectly, and you can drop a 'Chat with us' button anywhere on your site. FAST helps you boost engagement, build customer loyalty, and increase sales through seamless messaging—turning every "Hi" into a "Buy" with less effort.

Recover abandoned carts and checkouts manually through WhatsApp chat to bring customers back and complete their orders. This WhatsApp cart recovery app helps you verify COD orders with quick confirmation messages, reducing fake orders and payment issues. Add a WhatsApp chat button to your store so customers can reach your support staff directly for live chat assistance. Set up multiple chat agents to provide customer service during different shift timings. The app enables proactive messaging with auto sale triggers to offer discounts when needed. Use WhatsApp checkout recovery to manually follow up with customers who left items in their cart. Send COD verification messages to confirm cash on delivery orders before shipping. The share button and chat button features make it easy for confused customers to get help instantly, improving your conversion rates and reducing abandoned checkouts.

Create a customer-friendly FAQ and help center that answers your shoppers' questions instantly. This easy-to-use system helps customers find solutions quickly, building trust and improving their shopping experience. With unlimited FAQ entries and integration with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, you can reduce customer support inquiries while providing immediate answers. The comprehensive help center ensures customers get the information they need, leading to more confident purchasing decisions and increased sales. Set up your FAQ section quickly and watch as customer uncertainties turn into successful transactions.

Sellify helps you increase your average order value with upsell offers at every stage of the customer journey. Show post purchase upsells that customers can accept in one click without re-entering payment details. Add product page upsells with cross sell recommendations like "You might also like" to suggest related products. For Shopify Plus stores, display checkout upsells directly inside the checkout. You can also create thank you page upsells with countdown timers and run post purchase surveys to learn where customers come from and why they buy. All offers are built in minutes with no changes needed to your theme or checkout.