Best FREE Support Shopify apps in 2025
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#1
All-in-one customer support with live chat, WhatsApp, Messenger & FAQ pages. Chat from mobile, manage multiple channels in one inbox & offer self-service with AI-translated widget.
Connect with customers instantly through multiple channels with this complete support solution. Manage live chat, WhatsApp, Facebook Messenger, and Instagram conversations all in one inbox. Create helpful FAQ pages with ready-to-use templates and enable customers to track orders directly through the chat widget. The AI-powered translation feature lets you offer support in multiple languages, while the mobile app keeps you connected on the go. Set up custom WhatsApp buttons, social media redirects, and contact forms to give customers their preferred way to reach you. Perfect for businesses looking to provide quick, organized customer service across all communication channels.
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#2
Send hyper-personalized emails and SMS with dynamic 1:1 content based on customer behavior, location, loyalty, and more. Drive better conversions with relevant, data-driven messaging.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications.
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#3
All-in-one helpdesk that combines email, live chat, and social media support in a single inbox. Includes AI-powered features for spam filtering and reply suggestions, plus order management capabilities.
Meet Commslayer, a comprehensive helpdesk solution created by the former Lifetimely founders. This all-in-one support platform combines email, social media, and live chat communications into a single, unified inbox. The integrated AI technology automatically filters spam comments, provides smart reply suggestions, and helps organize support tickets efficiently. Support agents can manage customer service tasks directly from the helpdesk, including checking order details, processing refunds, and handling order cancellations. The platform includes essential features like macros, automations, custom views, and detailed reporting for team managers. What sets Commslayer apart is its unlimited agent seats and ticket handling capacity, making it a cost-effective choice for growing businesses. With real-time access to order history and shipping information, your support team can deliver informed, timely assistance across all communication channels.
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#4
Meet Xena, your 24/7 AI shopping assistant that helps convert visitors into customers. This ChatGPT-powered chatbot offers real-time product recommendations and support, seamlessly switching between AI and human interaction when needed.
Meet Xena, your 24/7 AI shopping assistant and live support solution that combines ChatGPT technology with personalized customer service. This smart chatbot engages your store visitors in real-time, providing tailored product recommendations and support even when you're offline. The built-in inbox lets you seamlessly transition from AI to human interaction whenever needed. Xena automatically learns your entire store catalog upon installation while remaining fully customizable to match your brand. Whether it's guiding customers through their shopping journey, capturing leads, or answering product questions, Xena helps turn browsing visitors into buying customers. A comprehensive alternative to traditional chatbot platforms, Xena brings together AI intelligence and human touch to create meaningful shopping experiences.
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#5
Help your customers find answers instantly with our FAQ and Help Center solution. Reduce support queries and build trust through integrated chat options and unlimited FAQ entries.
Create a customer-friendly FAQ and help center that answers your shoppers' questions instantly. This easy-to-use system helps customers find solutions quickly, building trust and improving their shopping experience. With unlimited FAQ entries and integration with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, you can reduce customer support inquiries while providing immediate answers. The comprehensive help center ensures customers get the information they need, leading to more confident purchasing decisions and increased sales. Set up your FAQ section quickly and watch as customer uncertainties turn into successful transactions.
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#6
Chat with shoppers in real-time, recommend products, and close sales faster using AI-powered replies and customer insights. Send discounts and capture leads while you chat.
Connect with shoppers in real-time using Shopify Inbox, a free messaging tool that helps you close more sales through personalized customer chat. View live customer data including browsing history, cart contents, and previous orders to provide tailored support. Increase order value by recommending products and offering targeted discounts during conversations. The app's AI-powered instant answers and suggested replies help you respond faster, which can improve conversion rates by up to 69%. Automate common tasks like welcome messages, contact collection, and FAQ responses while maintaining a seamless shopping experience. Send product recommendations and promotional offers directly in chat to guide customers toward purchase decisions.
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#7
Add a WhatsApp chat button to your store and connect with customers instantly. Customize the button style, set prefilled messages, and provide easy support across all devices - no coding needed.
Connect with your customers instantly through WhatsApp using Musbu's chat button and widget. This easy-to-install app helps you build better customer relationships by offering a direct communication channel on your store. The responsive WhatsApp icon works smoothly across all devices, making it simple for shoppers to reach out. You can personalize the button's appearance to match your store's design and set up custom prefilled messages to start conversations. With no coding needed, you'll have a professional WhatsApp chat solution that improves customer satisfaction and helps drive more sales through quick, convenient customer support.
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#8
Connect with customers through WhatsApp chat and recover abandoned carts to increase sales. Provide personalized support with multiple agents while saving time and improving conversion rates.
Connect with your customers instantly through WhatsApp chat while recovering abandoned carts to increase sales. This smart chat solution lets you provide personalized customer support with multiple support agents handling unlimited conversations. The app helps you build better relationships through direct 1-on-1 WhatsApp interactions and automated order notifications. Send targeted abandoned cart messages to bring customers back and turn them into promoters of your brand. With fast, attractive chat features and affordable marketing automation, you can improve conversion rates and order values while keeping your marketing costs low. Save time and grow your business by making customer communication easier and more effective through WhatsApp integration.
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#9
Add WhatsApp chat support to connect with customers instantly. Show chat and share buttons on your store, send welcome messages, and provide live support through WhatsApp - no coding needed.
Connect with customers instantly through WhatsApp chat support on your Shopify store. This simple-to-use app adds WhatsApp chat and share buttons to your storefront, enabling direct communication between customers and support staff. The app includes features like proactive welcome messages and multiple chat agent support to improve customer service. Perfect for stores looking to provide real-time WhatsApp support without any technical setup. Help shoppers make purchase decisions through instant messaging and increase sales through personalized conversations. The WhatsApp integration works seamlessly with your existing store, letting you manage customer inquiries and share product information directly through the world's most popular messaging platform.
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#10
Add a customizable WhatsApp chat button to your store that lets customers message you directly. The button works on both mobile and desktop, making it simple for shoppers to reach you instantly through WhatsApp.
Connect with your customers instantly through WhatsApp using this simple chat button integration. The button sits on your store page and lets shoppers message you directly with just one click. You can customize the button's appearance, size, and position to match your store's design, and choose whether to display a message alongside it. Since all conversations happen through WhatsApp, you can manage customer inquiries right from your phone, making communication quick and convenient. The chat button works smoothly across both desktop and mobile devices, creating an easy way for customers to reach out when they need help or have questions about your products.
