Best free Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Aug 18, 2025
The best free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions streamline customer interactions 24/7. Whether you need automated cart recovery, post-purchase feedback collection, or multi-channel support management, these free apps provide essential features to reduce support time and gather valuable customer insights. Discover how these top-rated free tools can help build stronger relationships with your shoppers while keeping your support operations efficient.
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#1. Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready
Connect with customers instantly through multiple channels with this complete support solution. Manage live chat, WhatsApp, Facebook Messenger, and Instagram conversations all in one inbox. Create helpful FAQ pages with ready-to-use templates and enable customers to track orders directly through the chat widget. The AI-powered translation feature lets you offer support in multiple languages, while the mobile app keeps you connected on the go. Set up custom WhatsApp buttons, social media redirects, and contact forms to give customers their preferred way to reach you. Perfect for businesses looking to provide quick, organized customer service across all communication channels.Install from Shopify App Store
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#2. Post purchase surveys: Unveil actionable insights with analytics, without distraction for customers
Collect meaningful customer feedback with SEA Post Purchase Survey for your Shopify store. Create custom surveys that appear exactly where you need them - on product pages, thank you pages, email communications, or when customers are about to leave. Target specific customer segments based on their shopping behavior, tags, and purchase history. The app delivers clear analytics and visual reports to help you understand customer responses and make data-driven decisions. Get 24/7 support for survey customization and seamlessly integrate surveys into your existing workflow with Shopify Flow compatibility. Works with all email platforms to capture post-purchase feedback when engagement is highest.Install from Shopify App Store
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#3. Create FAQ pages, individual product FAQ with AI, add FAQ schema to boost SEO & cut support tickets
Create a comprehensive FAQ help center for your store to quickly address customer questions and reduce support tickets. The AI-powered FAQ builder helps you generate relevant answers instantly, while the drag-and-drop interface makes organizing content simple. Add custom FAQ sections to any product page, matching your brand's style with flexible design options for fonts and colors. The app includes essential features like FAQ schema for better SEO, instant answer functionality for improved customer experience, and easy export/import capabilities to build your knowledge base quickly. Whether you need store-wide FAQs or product-specific questions and answers, this tool helps you create informative content that converts visitors into customers while decreasing support inquiries.Install from Shopify App Store
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#4. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications.Install from Shopify App Store