Best free Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Dec 02, 2025
The best free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions streamline customer interactions 24/7. Whether you need automated cart recovery, post-purchase feedback collection, or multi-channel support management, these free apps provide essential features to reduce support time and gather valuable customer insights. Discover how these top-rated free tools can help build stronger relationships with your shoppers while keeping your support operations efficient.
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#1. Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly
This AI chatbot delivers 24/7 customer support by learning your store's products, FAQs, and Q&A to provide accurate answers instantly. The smart chatbot automation handles customer inquiries around the clock with intelligent product suggestions and seamless handoff to live chat when needed. Manage all conversations from email, social media, Instagram, and Messenger in one unified helpdesk inbox. Customers can track orders and browse multilingual FAQs through self-service options. Set product-specific FAQs to answer common questions quickly. Complete support automation that centralizes omnichannel communication while providing instant replies and smart assistance.Install from Shopify App Store
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#2. Add a customizable WhatsApp chat button, Recover Abandoned Checkouts and Send Automated Whatsapp Msg
Add a customizable WhatsApp chat button to your Shopify store and connect instantly with customers through WhatsApp support. Personalize the chat widget's colors, size, position, welcome messages, and animations to match your brand. Automatically capture customer details for better lead generation and build trust with seamless communication. Send automated WhatsApp messages using the WhatsApp Business API to recover abandoned checkouts, confirm orders, and provide shipping updates. The app helps you send review requests and abandoned cart recovery messages automatically. Customize page URLs where the WhatsApp button appears and choose from various animation options. Perfect for stores looking to improve customer engagement and increase sales through direct WhatsApp marketing and support.Install from Shopify App Store