Best free Support Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Sep 15, 2025
The best free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots and WhatsApp integration to customizable FAQ pages and survey tools, these solutions streamline customer interactions 24/7. Whether you need automated cart recovery, post-purchase feedback collection, or multi-channel support management, these free apps provide essential features to reduce support time and gather valuable customer insights. Discover how these top-rated free tools can help build stronger relationships with your shoppers while keeping your support operations efficient.
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#1. AI-Powered Customer Support: AI Chatbot + Omnichannel in one app
MooseDesk AI Chatbot delivers intelligent customer support by learning your store's products, FAQs, and common questions to provide accurate, instant responses. This smart assistant handles customer inquiries 24/7 through live chat, email, WhatsApp, Messenger, and Instagram - all managed from one central inbox. Customers can track orders and browse multilingual self-service FAQs while the chatbot suggests relevant products and seamlessly transfers complex conversations to your team. With product-specific FAQs and mobile app access, you're always connected to provide responsive customer service across all channels.Install from Shopify App Store