Voria

Voria is a helpdesk designed for Shopify merchants who want to manage customer support conversations without juggling multiple tools. All your email support tickets appear in one unified inbox, giving your support team complete context on every customer and their order history. Your agents can respond to customers, add internal notes for team collaboration, and use labels to keep conversations organized. Save time by creating macros for reply templates that handle common customer questions faster. View Shopify order details directly inside each conversation so your team has all the information they need to resolve tickets quickly. Managers can monitor team performance and response times through built-in reports that track conversation volume and agent activity. Whether you're a small support team or a growing brand, Voria helps you keep customers happy by making customer service more efficient and organized.