Verilo: Refund Fraud Checks

by Verilo
From $29/month. Free trial available.

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by Verilo
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on
From $29/month. Free trial available.

Verify damage claims with guided live checks on customer phones. Stop refund fraud from fake photos and AI-generated images.

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About the Verilo: Refund Fraud Checks

Verilo helps you verify damage claims before issuing refunds by conducting live checks directly on your customer's phone. The app detects AI-generated photos, screen replays, and reused images that make fake damage claims easy to submit but hard to catch. When a customer reports damaged items, send them a verification link from your helpdesk or trigger it automatically through Shopify Flow. The guided live check requires no app installation and matches the shipping label and product against the original order, confirming a real object is in front of the camera. Your team receives clear results: Verified, Needs Review, or Unable to Verify. This means genuine customers get refunded sooner while fraudulent claims are flagged for review. Results integrate seamlessly with Gorgias, Zendesk, and Shopify Flow workflows, making refund fraud prevention straightforward for your support team.

Launched: October 14, 2026