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TrackFlow
- by Social-mark
- From $7.99/month. Free trial available.
- by Social-mark
- From $7.99/month. Free trial available.
Answer customer questions, share order tracking links, and send automated updates to keep shoppers informed before and after purchase.
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About the TrackFlow
TrackFlow adds a support chat to your store that answers product questions before purchase and helps customers find their order and tracking information after they buy. The chat can share private tracking links for delivery problems or unhappy customers. On Growth and Pro plans, it can offer discount codes based on rules you set for delivery issues. You control when the chat passes requests to your team and choose what store information it can access. TrackFlow also sends branded order emails and adds a tracking page to your store, keeping customers updated throughout their journey.
Launched: August 11, 2026
Key features
- Answer questions before and after purchase
- Choose the store information your chat can use
- Share private tracking links after order checks
- On Growth and Pro, offer discount codes for delivery issues
- Send branded updates and add a tracking page
Integrations with:
- Checkout,
- Shopify Admin
Category:
Pricing of TrackFlow
Basic
$7.99 / month
- 100 tracked orders per month
- 3 automated email steps per sequence
- 100 AI support answers per month
- Branded order-tracking page
- Answers from content you approve
Growth
$24.99 / month
- 500 tracked orders per month
- 5 automated email steps per sequence
- 500 AI support answers per month
- 500 active Shopify products
- 100 merchant-approved FAQ answers
- Import up to 10 pages or documents
- Tracking page with no TrackFlow branding
- Discount codes when you allow them
Pro
$49.99 / month
- 1,000 tracked orders per month
- 8 automated email steps per sequence
- 1,000 AI support answers per month
- 2,000 active Shopify products
- 500 merchant-approved FAQ answers
- Import up to 30 pages or documents
- Higher limits and discount codes
