News
Shopify SEO
Shopify development
EU Withdrawal Compliance
- by The Platform Group
- Free to install
- by The Platform Group
- Free to install
Manage EU Directive 2023/2673 withdrawal requests with automated forms, email confirmations, and a dashboard to track cases.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the EU Withdrawal Compliance
This app helps you comply with EU Directive 2023/2673 and German Civil Code Section 356a by adding a legally required cancellation button to your Shopify store. Starting June 19, 2026, this withdrawal button becomes mandatory for EU merchants.
Customers can submit withdrawal requests directly from your storefront without logging in. The app automatically sends the required confirmation of receipt via email to stay compliant with legal requirements.
Install the cancellation button in minutes using theme app blocks—no coding needed. Manage all withdrawal requests from a central dashboard where you can view, accept, reject, or partially accept each case. Track request status and handle customer communications efficiently.
Features include storefront withdrawal forms, a complete request inbox, decision recording for each case, automated customer and merchant emails, and shop policy controls. Everything you need to meet EU withdrawal compliance requirements in one place.
Launched: May 29, 2026
Key features
- Storefront withdrawal forms— Theme app blocks for withdrawal submissions
- Withdrawal request inbox — View all cases in one list with status
- Accept, reject, or partially accept — Record a decision on each case
- Customer and merchant emails
- Shop policy controls
Category:
Pricing of EU Withdrawal Compliance
Pay as you go
Free to install
- Unlimited withdrawal case processing
- Policy settings and reason taxonomy
- Email notification routing
- Pay as you go
- No monthly base fee
EU Withdrawals
$11 / month
- 100 Included withdrawal requests
- Email notification routing
- Setup and onboarding checklist
- Embedded Shopify admin UI
