Ticket Flow ‑ clients support

TicketFlow offers a straightforward ticketing system for customer support that brings together support requests and order information in one place. Customers can open support tickets directly from your storefront support page, select from their own orders, attach files, and track the conversation thread. Merchants can create tickets from the admin by searching for a customer and picking the relevant order. Reply to tickets with attachments, update ticket status, and handle multiple tickets using bulk actions like status updates or deletion. The app also supports internal-only tickets that remain hidden from customers, perfect for team workflows and internal communication. All support tickets include a shared conversation thread, making it easy to manage customer requests with your team while keeping full order context at your fingertips.