StatusNotes adds custom messages to order status pages that customers see when tracking their orders. Create order-specific notes for delivery delays, product substitutions, or special handling instructions. Set up store-wide messages with return policies, contact information, and shipping updates that appear on every order page. This reduces support tickets by answering questions before customers ask them. Includes automatic backup protection that restores everything if accidentally removed.
StatusNotes
- by Lincado Ltd
- From $7.99/month. Free trial available.
Add custom messages to order status pages that reduce customer enquiries and answer questions.
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About the StatusNotes
Key features
- Add personalised messages to individual orders for delivery updates and changes.
- Display the same message on every order page with policies or contact details.
- One-click restore recovers all notes if accidentally deleted or app uninstalled.
- Download complete note records as CSV or JSON files for your record keeping.
- Works with any Shopify theme without requiring code changes or manual setup.
Pricing of StatusNotes
Starter
$7.99 / month
- Upto 500 Orders per month
- Create 1 Custom Note per order
- Create 1 Store-wide messages
- 30-day history
- Export Notes backup as CSV
Growth
$14.99 / month
- Upto 2000 Orders per month
- Create 2 Custom Notes per order
- Create 2 Store-wide messages
- 12-month history
- Export Notes backup as CSV
Pro
$27.99 / month
- Upto 3500 Orders per month
- Create 5 Custom Notes per order
- Create 5 Store-wide messages
- Life-time history
- Export Notes backup as CSV/JSON
- One-click restore Missing Metafields and
Business
$49.99 / month
- Upto 7500 Orders per month
- Create 10 Custom Notes per order
- Create 5 Store-wide messages
- Life-time history
- Export Notes backup as CSV/JSON
- One-click restore Missing Metafields and
