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ShopGenie: AI Search & Support
- by Shop Genie
- Free plan available
- by Shop Genie
- Free plan available
AI-powered search and chat that helps customers find products, track orders, and get instant support—no coding required.
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About the ShopGenie: AI Search & Support
ShopGenie adds an AI chat assistant to your store that helps customers find products using natural language search — no exact keywords required. Shoppers can browse products, select in-stock variants, choose quantities, and add items to cart directly within the chat interface.
The AI assistant handles common customer questions 24/7, including shipping policies, returns, and store information. Customers can also track their orders instantly through natural conversation, reducing support tickets and improving the shopping experience.
The merchant dashboard provides valuable insights into top searches, search success rates, and products customers looked for but couldn't find, with actionable suggestions to improve product discoverability. Setup is plug-and-play with automatic catalog syncing and no coding required.
Launched: March 18, 2026
Key features
- Match shopper questions to the right products in natural conversation.
- Let shoppers pick in-stock variants & add to cart — right in the chat.
- Answer shipping, returns & store policy questions in chat, 24/7.
- Let shoppers track orders instantly through natural conversation.
- See top searches, success rate & products shoppers couldn't find.
Category:
Pricing of ShopGenie: AI Search & Support
Free
Free
- Sync your full product catalog
- 100 conversations per month
- AI-powered conversational product search
- Works automatically — no setup required
- Basic search analytics dashboard
- 7-day analytics history
- 30-day free trial
Basic
$19 / month
- Sync your full product catalog
- 500 conversations per month
- Remove ShopGenie branding
- 14-day analytics history
- Reliable AI responses
- 5% grace buffer to avoid interruptions
Pro
$49 / month
- Sync your full product catalog
- 2,000 conversations per month
- Faster AI response processing
- Advanced & failed search analytics
- Trend comparison and engagement insights
- 30-day analytics history
- Remove ShopGenie branding
- 5% grace buffer
Advanced
$99 / month
- Sync your full product catalog
- 6,000 conversations per month
- Highest priority AI processing
- Full failed search visibility
- 90-day analytics history
- Remove ShopGenie branding
- 5% grace buffer
