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SelfServe: Order Edits+Upsells
- by Grumspot Ltd.
- Free plan available. Free trial available.
- by Grumspot Ltd.
- Free plan available. Free trial available.
Let customers edit their own orders—swap items, fix addresses, and add products post-purchase. Reduce support tickets with self-serve order management.
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About the SelfServe: Order Edits+Upsells
SelfServe lets customers edit their own orders directly from the order status page. No more support tickets for size swaps, address changes, or quantity adjustments. Customers can fix their mistakes themselves without waiting for your team to respond.
The app reduces customer service workload by putting order editing power in shoppers' hands. They can swap products, update shipping addresses with Google Maps validation, adjust quantities, and even add items post-purchase. You control the rules: set edit time windows, block downgrades, and review cancellations on your terms.
Increase average order value with one-click post-purchase upsells that appear after checkout. Customers can also apply discount codes after they've already placed their order. Every self-service edit means fewer support emails and fewer order cancellations from frustrated customers who can't make quick changes.
Launched: December 12, 2024
Key features
- Customers self-serve order edits. Swap sizes, fix addresses, adjust qty.
- Boost AOV with one-click post-purchase upsells after checkout and order status.
- Let customers add discounts after purchase with automatic coupon codes.
- Set order edit windows, block downgrades, and review cancellations your way.
- Google Maps address validation prevents failed deliveries on order editing.
Integrations with:
- Checkout,
- Customer accounts,
- Shopify Flow,
- Shopify Admin,
- Checkout,
- Shipbob
Category:
Pricing of SelfServe: Order Edits+Upsells
Free
Free
- Up to 25 monthly orders
- Up to $125 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
Up to 200 orders/m
$19.99 / month
- Up to 200 monthly orders
- Up to $1000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
200-500 orders/m
$29 / month
- 200 - 500 monthly orders
- $1000 - $2500 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
500-1000 orders/m
$49 / month
- 500 - 1000 monthly orders
- $2500 - $5000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
