SelfServe Order Edits+Upsells
- by Grumspot Ltd.
- Free plan available. Free trial available.
Let customers edit orders themselves—fix variants, addresses, and add upsells. Reduce support tickets and increase revenue.
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About the SelfServe Order Edits+Upsells
SelfServe Order Edits+Upsells helps you reduce support tickets and prevent costly returns by letting customers fix their own order mistakes. Customers can edit orders directly from the order status page—changing size, color, or product variants, correcting shipping addresses with Google Maps validation, and canceling orders within your custom timeframe. This self-service portal works 24/7 without support team involvement. The app also increases average order value through post-purchase upsells on checkout, thank you pages, and order status pages. You control exactly when customers can make order changes with flexible editing windows. Stop wasting time on manual order edits and turn problem orders into profit opportunities while improving customer satisfaction.
Key features
- Self-Service Order Editing: Let customers edit orders 24/7, no support needed.
- Increase AOV: Offer product upsells on checkout, order status & thank you pages
- No shipping mistakes: Get address validation and autocomplete with Google Maps.
- Full Control: Set custom editing and cancellation time windows for order changes
- Customers can change size, color, product options and shipping after checkout
Pricing of SelfServe Order Edits+Upsells
Tryout
Free
- 5 Order Edits/month
- 5 Upsells/month
Up to 2500 orders
$79 / month
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
2500 - 5000 orders
$159 / month
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5000+ orders
$299 / month
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
