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SelfServe Order Editing Upsell
- by Grumspot Ltd.
- Free plan available. Free trial available.
- by Grumspot Ltd.
-
Built for Shopify
- Free plan available. Free trial available.
Let customers edit orders themselves—swap items, fix addresses, add products. Reduce support tickets and increase revenue with post-purchase upsells.
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About the SelfServe Order Editing Upsell
SelfServe Order Editing Upsell lets customers edit their own orders directly from the order status page, cutting down support tickets and increasing revenue. Shoppers can swap sizes, fix addresses with Google Maps validation, adjust quantities, add products, apply discount codes, and even cancel orders without contacting support.
Every "Can I change my address?" or "Can I swap my size?" email takes up your team's time. When customers can't make quick changes, they often cancel entire orders. This app solves that by putting order editing in their hands.
Set custom order editing windows, block downgrades, and approve cancellations as needed. The app includes one-click post-purchase upsells on checkout and order status pages to recover would-be refunds and grow average order value. Live stores have added over $69k in post-purchase upsell revenue. Address validation through Google Maps stops failed deliveries at no extra fee. Fewer support tickets, higher AOV, and happier customers.
Launched: December 12, 2024
Key features
- Customers edit their own orders: swap sizes, fix addresses, adjust quantity
- Order edit and one-click post-purchase upsells on checkout & order status page
- Edit orders and allow discount codes post-purchase and recover would-be refunds
- Set order editing windows, block downgrades, approve cancellations and upsells
- Google Maps address validation stops failed deliveries on order edits
Integrations with:
- Checkout,
- Customer accounts,
- Shopify Flow,
- Shopify Admin,
- Klaviyo,
- Shipbob,
- ShipStation
Category:
Pricing of SelfServe Order Editing Upsell
Free
Free
- Up to 25 monthly orders
- Up to $125 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
Up to 200 orders/m
$19.99 / month
- Up to 200 monthly orders
- Up to $1000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
200-500 orders/m
$29 / month
- 200 - 500 monthly orders
- $1000 - $2500 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
500-1000 orders/m
$49 / month
- 500 - 1000 monthly orders
- $2500 - $5000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
