ScaleIVR

ScaleIVR automates cash-on-delivery order verification through IVR phone calls, helping merchants reduce COD fraud and failed deliveries. When a COD order comes in, the app automatically calls your customer and lets them confirm or cancel their order directly from their phone. Customer responses are recorded and your Shopify orders update automatically based on their confirmation. Set up custom call templates that match your brand voice and configure retry settings to reach customers at the right time. The app cancels declined orders without manual work, saving you time and shipping costs. Track all verification activity through built-in analytics that show call results and order confirmation rates. Perfect for stores handling high volumes of cash-on-delivery orders who want to verify customer intent before fulfillment.