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ReturnMate: Post‑Sale Ops
- by Mate HQ
- Free plan available
- by Mate HQ
- Free plan available
Manage returns, warranty claims, repairs and exchanges in one workflow. Track costs, handovers and accountability across your teams.
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About the ReturnMate: Post‑Sale Ops
ReturnMate combines returns, warranty claims, repairs, exchanges and logistics into a single post-sale operations platform. Manage every RMA from initial customer request through receiving, inspection, repair, replacement or refund. Customer service, warehouse and repair teams work from one shared workflow with complete audit trails, SLA visibility, fault-code tracking and supplier insights. The app offers simple RMA flows with team views, saved filters and dashboards for tracking faults, suppliers, repairs and labour costs. Built for complex or regulated products with dangerous goods support and multi-location workflows.
Launched: July 7, 2026
Key features
- One workspace for customer service, warehouse, logistics, repairs and warranty
- Simple RMA flows with audit trail, team views, saved filters and SLA visibility
- Dashboards for faults, suppliers, repairs, labour and post-sale reporting
Integrations with:
- Shopify Admin,
- Australia Post,
- Gorgias,
- StarTrack,
- Team Global Express,
- TNT,
- zendesk
Pricing of ReturnMate: Post‑Sale Ops
Free
Free
- 5 RMAs/mo, then $2 each (max 30)
- Customer Returns & Warranty Portal
- Standard returns & warranty claims
- Fault-code logging on every RMA
- Dangerous goods compliance
- Carrier labels & tracking
- Overview dashboard (return counts)
- 1 location, 2 staff users
Starter
$49 / month
- Everything in Free Plus:
- 50 RMAs/mo, then $2 each (max 150)
- Full returns & warranty workflows
- Gorgias & Zendesk helpdesk sync
- Third-party repairs & serial tracking
- Core analytics & product reports
- 1 location, 3 staff users
- Add staff $8/user, location $49/mo
Growth
$299 / month
- Everything in Starter, plus:
- 250 RMAs/month
- SLA tracking & monitoring
- Enhanced repair workflows
- Supplier & fault tracking
- Process & inspection analytics
- Advanced Analytics add-on (+$249)
- 2 locations, 5 staff users
ReturnMate Ops
$599 / month
or $5,990/year and save 17%
- Everything in Growth, plus:
- 500 RMAs/month
- Full RMA, warranty & repair flows
- Restocking-fee management
- Team queue views + SLA monitoring
- Advanced Analytics add-on (+$249)
- 2 locations, 20 staff users
- Scale & Enterprise available in-app
