News
Shopify SEO
Shopify development
ReturnMate: Post‑Sale Ops
- by Mate HQ
- From $599/month. Free trial available.
- by Mate HQ
- From $599/month. Free trial available.
Manage returns, warranties, repairs, and exchanges in one workspace. Complete RMA tracking with team dashboards, audit trails, and reporting.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the ReturnMate: Post‑Sale Ops
ReturnMate manages returns, warranties, repairs, exchanges, and logistics in one Shopify app. Customer service, warehouse, and repair teams work together using shared dashboards with clear handovers and audit trails.
The app handles complete RMA workflows from request to resolution. Track supplier faults, monitor SLAs, and access detailed post-sale reporting. Built for merchants who need advanced features beyond basic returns processing.
Supports multi-location workflows, dangerous goods handling, product improvement tracking, and repair management with labour reporting.
Launched: July 7, 2026
Key features
- One workspace for customer service, warehouse, logistics, repairs and warranty
- Simple RMA flows with audit trail, team views, saved filters and SLA visibility
- Dashboards for faults, suppliers, repairs, labour and post-sale reporting
Integrations with:
- Australia Post,
- Gorgias,
- StarTrack,
- Team Global Express,
- TNT,
- zendesk
Pricing of ReturnMate: Post‑Sale Ops
ReturnMate Ops
$599 / month
or $5,990/year and save 17%
- Full RMA, warranty & repair workflows
- Customer returns & warranty portal
- Core analytics dashboards
- Queue views + SLA monitoring
- Up to 250 RMAs per month
- Supported carrier integrations
ReturnMate Scale
$1,349 / month
or $13,490/year and save 17%
- Everything in ReturnMate Ops
- Multi‑location operations support
- Advanced analytics & reporting
- Shipping cost & recovery insights
- Product performance insights
- Staff performance views
- Priority support
- Up to 1,000 RMAs/month
Enterprise Plan
$2,500 / month
or $2,499/year and save 92%
- Everything in Scale, plus unlimited RMAs
- Multi-brand & multi-store consolidation
- Dedicated onboarding with named contact
- Priority support queue with 4-hour busin
- Quarterly business review
- Custom integration budget
- Data export & scheduled reports
- Advanced API access
