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RetainAIO: Refund Protection
- by Kovotic Labs LLC
- From $49/month. Free trial available.
- by Kovotic Labs LLC
- From $49/month. Free trial available.
AI agent that detects refund risk on every order and acts before the request arrives. Automated recovery emails with full reasoning transparency.
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About the RetainAIO: Refund Protection
RetainAIO uses a Claude Sonnet AI agent to monitor every Shopify order for refund risk. The agent analyzes order value, customer history, and behavior signals to detect potential refund requests before they happen. When a customer shows signs of disengagement, it automatically sends a perfectly timed recovery email.
Every decision includes plain-English reasoning so you understand exactly why the AI acted. If confidence drops below 70%, the action goes to your review queue for human approval. The agent learns from behavior signals like opens, clicks, and ignores to improve over time. Built-in A/B template testing automatically promotes the best-performing email variant. No black box, no rigid rules—just transparent AI reasoning on every order with full merchant control when needed.
Launched: February 3, 2026
Key features
- Claude Sonnet agent scores every order for refund risk — reasoning, not rules
- Behavior signal learning — adapts based on every open, click, and ignore
- Full reasoning transparency — every decision explained in plain English
- HITL escalation — low-confidence decisions escalated to merchant review
- A/B template testing — agent auto-promotes the best-performing variant
Integrations with:
- Anthropic,
- Postmark
Category:
Pricing of RetainAIO: Refund Protection
Starter
$49 / month
- AI risk scoring on every order
- Anchor and follow-up emails
- Reasoning transparency on all decisions
- 200 AI-generated emails per month
- Email support
Growth
$99 / month
- Everything in Starter
- Behavior signal learning system
- HITL escalation — merchant review queue
- A/B template testing and auto-promotion
- 500 AI-generated emails per month
- Priority email delivery
Pro
$179 / month
- Everything in Growth
- Unlimited AI email generation
- Advanced agent configuration controls
- AI Brief Inbox — daily digest
- Priority support
