Resolvi ‑ Warranty Management

Resolvi helps you manage product warranty claims from start to finish in Shopify. Customers submit warranty claims through a branded portal embedded in your theme, providing structured information about product faults. Your team reviews each claim and makes item-level decisions—approve replacements, deny claims, issue refunds, or provide store credit for different products within the same claim. The app automates the entire warranty workflow by creating replacement draft orders, processing refunds, and generating gift cards directly in Shopify. Built-in fault analytics let you track warranty trends, claim rates, and costs per product. You can also review customer-submitted photos and videos of product defects in a searchable gallery, helping you identify recurring issues and reduce handling time while capturing real fault data.