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Order Edits: Self‑Serve Fixes
- by Vireo
- Free plan available
- by Vireo
- Free plan available
Let customers fix their own shipping address, swap items, or cancel orders before you ship—saving you time on support emails.
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About the Order Edits: Self‑Serve Fixes
Order Edits: Self-Serve Fixes lets customers fix their own order mistakes before you ship. When someone enters the wrong address or needs to change a size, they can handle it themselves instead of emailing you. The app adds Edit address, Modify order, and Cancel buttons directly on the customer's order page in their account.
All changes update the Shopify order automatically, so your fulfillment process stays the same. You control which edits customers can make and set the time window—anywhere from 5 minutes to 7 days after purchase. Item swaps only show in-stock options with the same value, keeping order totals unchanged. Cancellations trigger automatic refunds and restock inventory. Edits stop once fulfillment begins, preventing conflicts with shipping.
Launched: November 5, 2026
Key features
- Customers correct their shipping address from their account page
- Swap an item for another in-stock size or color
- Customers cancel within your time limit with an automatic refund and restock
- You set the time window, from 5 minutes up to 7 days after purchase
- Edits stop automatically once an order starts fulfillment
Integrations with:
- Customer accounts
Category:
Pricing of Order Edits: Self‑Serve Fixes
Free
Free
- 20 customer edits a month
- Address edits, size swaps, cancels
Unlimited
$19 / month
- Unlimited customer edits
- Price locked while you stay subscribed
