Order Change by Get Plus

Order Change lets shoppers fix their own orders after checkout, cutting down support tickets for common requests like wrong address, wrong email, or cancellations. Customers can make self-serve edits directly from your Thank-you and Order-status pages. Shoppers can correct their shipping address with built-in validation to ensure deliverability, update contact info like email or phone before confirmations bounce, and cancel orders for automatic refunds and restocking. You control what changes are allowed and set the edit window that works for your store. The app includes a fulfilment hold feature that pauses orders during the edit window so nothing ships with incorrect details. An impact dashboard shows exactly how many support tickets you've avoided, giving you clear visibility into time and cost savings from letting customers handle post-purchase changes themselves.