Oat: Order Editing

Oat lets customers edit their own orders after checkout with a self-serve order editing solution. Shoppers often make mistakes during purchase like entering the wrong address, selecting the wrong size, or having a change of heart. Each mistake creates work for your support team. This app adds a self-serve portal on the thank-you page, order status page, and confirmation email so customers can fix issues themselves. They can update their address and contact info, edit items and quantities, add or remove products, or cancel orders and get refunded. You stay in control with customizable approval settings and edit time windows. Set auto-hold to keep orders editable until your cutoff time, then automatically release them. Choose whether to require approvals for cancellations and address changes only, or review everything. For order cancellations, decide between refunding to the original payment method or offering store credit. Everything is customizable to match your workflow.