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Shopify SEO
Shopify development
Always Awake
- by Neat Digital
- From $99/month
- by Neat Digital
- From $99/month
Guide shoppers with branded AI chat. Your team can join conversations, follow requests, and track cart activity in real-time.
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About the Always Awake
Always Awake provides branded AI chat to help shoppers find products, compare options, and get store questions answered. The AI assistant uses your product catalogue, store policies, and custom guidance to shape replies and add recommendations directly to customer carts.
Your team can join any conversation, pause the AI when needed, and resume it when ready. Track human requests and assisted cart activity with opt-in browser notifications to stay informed about customer interactions.
Customize the chat interface to match your brand with your logo, colours, and assistant name. Control conversation retention settings and delete interaction data as needed, keeping private chat details secure and out of push alerts.
Launched: July 16, 2026
Key features
- Recommend and compare products using your catalogue and store knowledge.
- Let your team take over a chat, pause AI and return the conversation to AI.
- Follow human requests and assisted cart activity with opt-in device alerts.
- Match the chat to your brand with your logo, colours and assistant name.
- Control retention and deletion; keep private chat details out of push alerts.
Integrations with:
- Shopify Admin,
- Google Gemini
Category:
Pricing of Always Awake
Launch
$99 / month
- 100 shopper conversations / month
- AI Brain and private knowledge
- Full brand and widget studio
- Product recommendations and cart
- Conversation inbox and CSV exports
Growth
$199 / month
- 500 shopper conversations / month
- Everything in Launch
- Proactive journeys and targeted offers
- Demand and objection intelligence
- Priority support
Scale
$399 / month
- 1,500 shopper conversations / month
- Everything in Growth
- Advanced conversion automations
- Priority onboarding and support
- Early access to sales features
Enterprise
$999 / month
- 10,000 shopper conversations / month
- Everything in Scale
- Enterprise analytics command centre
- Operations API and data exports
- Remote widget and AI configuration
- External AI and automation access
- Private WhatsApp developer line
- Quarterly conversion strategy review
