Lumen

Lumen is an AI chatbot for your Shopify store that answers order tracking questions instantly. When customers ask about their order status, the chatbot pulls real-time tracking details and responds naturally—no support ticket needed, no agent required. The AI handles order tracking updates through natural conversation, without canned replies or decision trees. If a customer gets frustrated or needs human help, Lumen automatically detects sentiment and escalates to your support team with full context. Customize the chatbot's tone, branding, and widget appearance to match your store's look and feel. Lumen works with any carrier supported by Shopify and includes an analytics dashboard that tracks deflection rate and customer sentiment, helping you understand how well the bot is performing.