Haven: Order Address & Cancel
- by Pigi Ecom
- Free plan available. Free trial available.
- by Pigi Ecom
- Free plan available. Free trial available.
Let customers fix shipping addresses and cancel orders themselves. You approve what matters—no support tickets needed.
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About the Haven: Order Address & Cancel
Haven lets customers fix their shipping address or cancel orders themselves right after checkout — no support tickets needed. Customers make changes from the order status page or a hosted portal while you stay in control.
Set time windows to allow address edits and cancellation requests only when it makes sense. Block changes automatically once fulfillment starts. Use product tags and customer tags to route sensitive orders to your approval inbox, where you can review live order details and approve or decline in one click.
Safe automation handles low-risk changes instantly: auto-approve address edits and auto-cancel unpaid orders. Paid-order cancellations always require your approval unless you enable Pro auto-refund. Customer emails include your logo, brand color, and reply-to address for a seamless self-service experience.
Launched: October 9, 2026
Key features
- Customers edit shipping address or request cancellation from the order page
- Guardrails: time windows, fulfillment checks, product and customer tag rules
- Approval inbox with live order detail — approve or decline in one click
- Safe automation: auto-approve address edits, auto-cancel unpaid orders
- Customer emails with your logo, color, and reply-to — plus a hosted portal
Integrations with:
- Customer accounts
Category:
Pricing of Haven: Order Address & Cancel
Free
Free
- Address edits & cancellations
- Customer self-service portal
- Merchant approval workflow
- Branded customer emails
- Up to 50 requests / month
Pro
$11 / month
- Everything in Free
- Unlimited requests
- Safe automation (auto-approve)
- Auto-cancel & auto-refund