Guide Protection & Returns

Guide Protection & Returns is a post-purchase platform that helps merchants handle shipping protection, returns, and order tracking. This app protects orders from lost, damaged, or stolen packages while creating an additional revenue stream for your store. The shipping protection feature lets customers safeguard their packages at checkout with one simple click. When issues occur, Guide replaces items through direct repurchases from your site at full MSRP using an approve-all-claims model with instant resolutions. Key features include premium insurance coverage for damage and theft, support for Checkout Extensibility for a smooth checkout experience, and a customer-focused approach to handling claims. The app installs and uninstalls safely, optimized for speed and order conversion without disrupting your store's performance.