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AI chat widget for your store. Answer customer questions 24/7, capture leads, and hand off to your team instantly.
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About the FormalChat
FormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI chat is automatically trained on your product catalog, so it can answer customer questions accurately right from day one, 24/7. When shoppers want to speak with a person, the AI hands them off to your team in real time for seamless customer support. Manage all conversations from a web dashboard or use the FormalChat mobile app for iOS and Android. Push notifications alert you instantly when customers are waiting. Lead capture automatically collects visitor email and contact info during chat sessions, helping you build your customer base while providing support.